Operations Analyst T3

Netpace Inc; Newtown Square (Delaware County); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking an Operations Specialist to enhance employee engagement and manage the return-to-office strategy. This role involves developing local site engagement strategies, executing programming, and analyzing participation metrics. Candidates should have a Bachelor's degree and proven experience in operations or program management, alongside strong communication and data analysis skills. The position is hybrid, requiring presence in the Newtown Square, PA office three days a week.

Qualifications

• Proven experience in operations, program or project management.
• Strong strategic planning skills with execution capabilities.
• Excellent communication and influencing skills.

Responsibilities

• Execute local site engagement and RTO strategy.
• Lead planning and delivery of on-site experiences.
• Manage vendor relationships and site-level budgets.

Skills

Operations management

Project management

Data analysis

Communication skills

Vendor management

Education

Bachelor's degree in Business, Operations, Communications, or related field

Tools

Microsoft Office Suite

Excel/Sheets

Power BI/Tableau

Airtable

Teams/SharePoint

Job description

Title: Operations Specialist (Local Site Strategy and Employee Engagement)

Location: Newtown Square, PA 19073

Duration: 5+ months

Onsite Days: 3 days a week (Flexible schedule depending on worker's preference)

Job Summary

• This role is a strategic and hands‑on leader for local site‑level employee engagement and return‑to‑office (RTO) success.
• Partnering closely with the Executive Site Lead and Local Site Committee, the Operations Analyst builds and executes a clear plan to increase on‑site engagement, strengthen community and culture, and achieve measurable RTO and participation targets.
• You will translate strategy into action setting goals and KPIs, running communications and programming, managing budgets and vendors, and using data to continuously improve outcomes.

Responsibilities

• Develop and execute the local site engagement and RTO strategy, including annual/quarterly KPIs tied to attendance, engagement, and program participation.
• Lead the planning and delivery of on-site experiences, events, and campaigns that foster community, reinforce culture, and encourage regular in-office attendance.
• Build and manage a communications roadmap (email, MS Teams, signage, SharePoint/Intranet) to drive awareness, motivation, and behavior change.
• Facilitate governance with the Executive Site Lead and Local Site Committee; set agendas, track decisions and actions, and ensure accountability to goals.
• Use data to guide decisions: analyze data, survey results, event participation, and sentiment to identify trends and opportunities.
• Run experiments and pilots (e.g., themed days, incentives, programming) to improve RTO adoption; measure impact and scale what works.
• Maintain an integrated calendar of site events, comms, and milestones; ensure cross-functional alignment and sequencing.
• Manage procurement, contracts, vendor relationships, and site-level budgets; track ROI and optimize spend for maximum impact.
• Partner with HR, Facilities/Workplace, IT, Security, and Communications to deliver a seamless on-site experience.
• Build dashboards and executive-ready reports; clearly communicate progress, risks, and recommendations.
• Own risk/issue management and change management plans to reduce friction and sustain adoption.
• Stay current on industry best practices in hybrid work, employee engagement, and workplace experience; apply relevant insights to the site strategy.

Requirements

• Bachelor's degree in Business, Operations, Communications, or a related field.
• Proven experience in operations, program or project management, or workplace/employee engagement, with a track record of driving measurable outcomes.
• Strong strategic planning skills with the ability to translate goals into execution plans and deliver results in fast-paced environments.
• Excellent communication and influencing skills; comfortable engaging executive stakeholders and cross-functional partners.
• Data-driven mindset; proficiency with analytics and reporting (Excel/Sheets; PowerPoint/Slides, AirTable). Experience with Power BI/Tableau is a plus.
• Proficiency with Microsoft Office Suite and collaboration tools (Teams/SharePoint or similar); familiarity with project tools preferred.
• Knowledge of procurement, vendor management, budgeting, and event logistics.
• Experience in change management, behavior-change communications, or RTO/workplace programs is highly valued.
• Ability to work independently, manage multiple priorities, and execute with a high standard of quality.
• Candidate is hybrid in the Newtown Square, PA office 3 days per week.

Success Measures

• Improved employee engagement and satisfaction with the local on-site experience (survey scores, eNPS, sentiment).
• Increased on-site attendance and consistency against site RTO targets.
• Strong participation rates in events/programming and positive qualitative feedback.
• On-time, on-budget delivery of programs with demonstrated ROI.
• Clear, actionable reporting to site leadership and sustained progress against OKRs.