Operations Analyst, Skip Hop

Carter's Inc.; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Carter's Inc. is seeking an Operations Analyst to optimize order allocation and manage supply planning from our New York office. You will balance demand, inventory, and service levels while partnering with Sales, Planning, and Logistics to drive performance.

Ideal candidates bring 2–5 years in supply chain operations, advanced Excel skills, and experience with Tableau or Power BI to translate data into actionable insights for leadership and cross-functional teams.

Qualifications

• 2–5 years of experience in supply chain operations, order management, or analytics.
• Understanding of inventory management and fulfillment processes.
• Strong analytical and problem-solving skills with data-driven decision making.
• Proficiency in Excel and data visualization tools (Tableau/Power BI).
• Bachelor’s degree or equivalent work experience in a related field.

Responsibilities

• Own order optimization and allocation decisions based on supply availability and priorities.
• Monitor inbound supply, inventory levels, and lead times to support fulfillment.
• Develop and maintain dashboards and reporting on allocation performance and supply status.
• Collaborate with Sales, Demand Planning, and Planning teams to communicate decisions and improve processes.

Skills

Supply chain experience

Order management

Data analysis

Analytical mindset

Multi-objective prioritization

Education

Bachelor’s degree in Supply Chain / Operations / Business Analytics

Tools

Tableau

Power BI

Excel (advanced)

Job description

Serving the needs of all families with young children,Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT:

The Operations Analyst plays a critical role in ensuring the brand has the right product, in the right place, at the right time. This role drives order allocation and supply execution decisions by balancing demand, supply constraints, and service-level objectives. The Operations Analyst partners closely with Production Planning, Demand Planning, Sales, Order Management, US Retail, and Transportation to deliver actionable insights and ensure strong operational performance.

This role reports into the Sr. Manager of Domestic Supply Chain Operations and is based in our New York office.

40%: Order Optimization / Allocation

• Own day-to-day order allocation decisions, based on supply availability, customer priority, service levels, and business rules
• Monitor open orders and shortages; proactively identify and resolve fulfillment risks
• Partner with Sales, Order Management, and Planning teams to communicate allocation decisions and impacts
• Support allocation strategies during constrained supply situations and peak demand periods
• Provide sales with cancellation and inventory availability reporting

40%: Supply Management

• Monitor inbound supply, inventory availability, and lead times to support allocation and fulfillment decisions
• Partner with Sales and Demand Planning to evaluate new opportunities based on inventory availability
• Analyze and execute purchase order revisions to mitigate supply gaps and/or overstocks
• Collaborate with China Production Planning team to align on supply assumptions, identify factory constraints, and resolve coverage challenges
• Determine the business impact of any delivery issues, prioritize, and communicate/escalate any issues relative to product flow
• Manage purchase order updates driven by product development running changes
• Provide warehouse visibility to inbound and outbound forecasts and re-packaging needs for capacity planning and inventory balancing
• Execute distribution work orders to move inventory between facilities or rework into new packaging configurations
• Act as US Retail liaison, managing monthly buy confirmation and inventory transfer processes

20%: Reporting and Process Improvement

• Develop, maintain, and enhance reporting and dashboards related to allocation performance, supply status, coverage grid and order fulfillment rates
• Provide clear, actionable reporting to leadership and cross-functional partners
• Identify and implement process improvements to increase efficiency, visibility, and data accuracy

WE’D LOVE TO HEAR FROM YOU IF: Must have:

• 2-5 years of experience in supply chain operations, order management, or analytics
• Understanding of inventory management, supply constraints, and order fulfillment
• Energetic self-starter with a proactive approach to problem-solving and process improvement
• Analytical / genuine curiosity
• Advanced Microsoft excel skills with the proven ability to analyze data to recognize and action on potential disruptions in the supply chain, solve problems, and support decisions with data
• Must be capable of managing multiple competing objectives simultaneously while hitting critical time sensitive deadlines accurately and reliably
• Well versed in reporting tools such as Tableau, Power BI or data visualization
• Bachelor’s degree or equivalent work experience in Supply Chain, Operations, or Business Analytics

Preferred skills and experience:

• Team player who works well in a collaborative environment, makes decisions in partnership with cross functional teams
• Capability to synthesize and communicate topics clearly and concisely to peers, strong communication and presentation skills
• Ability to work independently with minimal supervision, strong sense of urgency to solve issues
• Highly organized with a proven attention to detail

MAKE A CAREER AT CARTER’S:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.