Operations Supervisor

Carters Inc.; Stockbridge (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Carter’s Inc. operates its Stockbridge Distribution Center to support families with young children. The Operations Supervisor will lead a designated department, drive productivity, safety and quality, and coach staff to meet daily production plans.

The role requires strong data-driven decision making, cross-functional collaboration, and a commitment to exceptional customer service. This is a full-time, on-site position with potential overtime across shifts.

Qualifications

• Must have strong decision-making using data-driven insights.
• Proven leadership ability with proactive change management.
• Excellent customer-focus in internal/external contexts.
• Experience operating in a matrix organization and cross-functional teamwork.
• Ability to multitask and adapt to changing priorities.
• Willingness to work overtime and multi-shift schedules.

Responsibilities

• Oversee operation of their assigned department or area within the Distribution Center.
• Develop staff through training, coaching and performance reviews.
• Ensure safety, quality and productivity targets are met across the area.
• Implement standard operating procedures and daily work guidelines.
• Collaborate with shift peers and other teams to meet goals and improve processes.

Skills

Leadership experience

Data-driven decisions

Customer focus

Multi-tasking

Adaptability

Overtime flexibility

Education

High school diploma or equivalent

Tools

Manhattan WMS

RF scanners

Warehouse control systems (WCS)

Conveyors

Job description

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How You’ll Make An Impact

The Operations Supervisor oversees the successful operation of their assigned department or area of responsibility within the Distribution Center. This role leverages both relationships and strategy to meet and exceed supply chain objectives and goals. This role typical reports to the Asst. Gen Mgr. and is based in our Stockbridge Distribution Center.

Area Performance

• Maintain minimum performance standards while performing required job functions.
• Manage workload and staffing to meet goals across assigned area
• Properly utilize people, equipment, technology and facility for distribution operations in assigned area
• Understand and achieve all functional area performance metrics (service, cost, quality and accuracy) for all channels of business
• Know and achieve productivity targets while maintaining high levels of safety, quality, accuracy, service and morale
• Understand and own the daily workload/workflow for your specific functional area and shift. Make sound business adjustments to ensure your functional area is operating at most efficient model
• Ensure the day-to-day operations of assigned functional area run smoothly and efficiently (meeting/exceeding all performance metrics while displaying top leadership behaviors).
• Understand and properly manage all production levers that impact assigned functional area productivity rates while maintaining high levels of service, quality and engagement

Staff Development

• Through training, coaching and leadership, ensure your team is achieving/exceeding daily production plans
• Model and promote teamwork within your functional area
• Effectively promote cross-training for all the associates assigned in assigned functional areas
• Work closely with peers and superiors (operations managers) to develop goals and objectives that align with shift/facility/corporate goals and objectives
• Develop associates (non-exempt) through timely feedback, effective communication, proper expectations and training, mentoring/coaching so they can achieve their professional metrics/goals and take on roles of increased responsibility over time
• Conduct midyear and annual performance reviews for all direct reports (addressing metrics and behaviors)
• Effectively collaborate and communicate with internal business partners (shift counter-parts, customer service, planning, quality, other operational teams, etc.).
• Direct reports include operations coordinators, specialist/clerks, and production associates for assigned area on assigned shift.
• Responsible for enforcing housekeeping, safety and C-TPAT compliance in assigned area of responsibility; Stay within compliance of the company policies regarding safety.

Process Improvement

• Understand and constantly use continuous improvement methodology to increase, quality, accuracy service and safety while increasing productivity
• Develop, implement and enforce standard operating procedures and daily work guidelines and processes that optimize resource (people, equipment, technology) utilization
• Conduct monthly safety walks and complete safety inspections
• Actively own safety (incidents, near misses, accidents, awareness, etc.) through full participation in all safety related matters (meetings, supporting initiatives, investigations, etc.

WE’D LOVE TO HEAR FROM YOU IF: Must have:

• Proven ability in making sound business decisions (focus on the decision-making process and the use of solid data to formulate and implement decisions).
• Excellent and proven leadership ability (focus on being proactive, leading/driving change, repeatedly achieving given goals, motivating people, coaching/developing people and being a good follower – disagree and commit).
• Very strong customer-focus (demonstrated success in identifying, understanding, aligning, delivering and following-up with internal and external customers).
• Demonstrated success working within a matrix organization and team environment while meeting/exceeding expectations.
• Demonstrated success with multi-tasking and the ability to adapt to ever-changing environment while maintaining clear focus on all priorities.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Analyzing information and evaluating results to choose the best solution and solve problems.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Observe, receive and obtain information from all relevant sources, monitor and review information from materials, events or the environment, to detect or assess problems.
• Flexibility to work overtime and comply with blackout periods in a multi-shift distribution environment.
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
• Must be able to stand and work for long periods including daily overtime, holidays and overtime as required.
• Ability to lift to 50 pounds, scan with RF equipment, bend, twist, and be on your feet for shifts up to 12 hours long.

Preferred Skills And Experience

• General understanding and knowledge of the latest distribution center technologies (Manhattan warehouse management systems (WMS), radio-frequency scanners, warehouse control systems (WCS), conveyors, etc.)
• High school diploma or equivalent required
• At least two years previous leadership experience preferred, preferable in a distribution or manufacturing environment.

Make a Career At Carter’s

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the

Job Description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.