Operations Analyst- Region 1 Field Office- Cumming

State-of-Georgi; Cumming (GA); Hybrid; USD 48,000 - 68,000; Full time

Job summary

State of Georgia in Cumming, GA is seeking an Operations Analyst for the Region 1 Field Office. The role blends customer service with data analysis to support Medicaid waiver and DBHDD services, including approvals in IDD Connects and related systems.

You will monitor utilization, compile reports, respond to inquiries, and help leadership implement operational improvements in a hybrid work setup with one in-office day per week.

Qualifications

• Associate degree in business or related field with relevant experience.
• Bachelor’s degree in a related field preferred for advancement.
• Excellent customer service skills and strong written communication.
• Proficient with Microsoft Word and Excel; experience with IDDIS/IDD Connects.
• Ability to communicate clearly and write well for diverse stakeholders.

Responsibilities

• Serve as customer service contact for providers, individuals and families.
• Authorize services and manage approvals through IDD Connects and IDD Information System.
• Monitor service utilization and analyze fiscal data and reports.
• Prepare findings and recommendations for regional leadership.
• Support management decisions with data analysis and trend identification.

Skills

Customer service

Communication

Writing skills

Education

Associate degree in business or related field

Bachelor’s degree in related field

Tools

Word

Excel

IDD Connects

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:Operations Analyst- Region 1 Field Office- CummingAgency:Department of Behavioral Health and Developmental DisabilitiesJob Requisition ID:JR0000004644Shift:Not Applicable (United States of America)Compensation Details:BASED ON EDUCATION AND EXPERIENCEJob Description:Job Title: Operations Analyst- Region 1 Field Office- CummingWorkplace: Cumming, Ga.Hybrid: 1 day per week in officeTravel: NoneJob Summary:Serves as the customer service contact and subject matter expert to providers, individuals, families, partneragencies and DBHDD staff regarding billing and approval processes for Medicaid waiver and DBHDD statefunded services.➢ Authorizes services including Individual Support Plan and version change approvals through IDD Connects and the IDD Information System➢ Monitors service utilization and processing of state funds allocations and reviews reports from state funded providers.➢ Gathers, compiles and analyzes fiscal and service utilization data➢ Researches and responds to internal and external inquiries concerning spending and utilization trends, program issues, billing problems, rules and regulations➢ Prepares reports of findings and analysis.➢ Makes recommendations to Regional Field Office leadership and the Director of Field Operations for operational changes➢ Under supervision, performs complex administrative duties and statistical, financial, or operational data analysis and reporting in support of management decision making in functional area.➢ Identifies trends, discrepancies, and variances to improve the efficiency and effectiveness of operations. May partner with other departments, divisions, outside agencies, and vendors to a dress business issues.➢ Exercises independent judgment based on policy and regulations. May administer or provide high level support for various projects, grants, contracts, implementation of procedures, and/or any specialized functions.➢ May be asked to assist in other regions➢ Additional duties as assigned.Preferred Qualifications:Bachelor’s degreeExcellent customer service skillsAbility to communicate and write clearlyProficient with Microsoft WORD and EXCEL (excellent skills managing a database)Experience working with IDDIS and/or IDD ConnectsFor benefits information, please visit: https://careers.dbhdd.ga.gov/why-dbhdd/Employment RequirementsTo ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:Drug ScreeningTB EvaluationAnnual Influenza**Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.This position is subject to close at any time once a satisfactory applicant pool has been identified.FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.Minimum Qualifications:Associate degree in business or related field from an accredited college or university and one (1) year of experience related to area of assignment.-Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.Equal Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.