Operations Analyst, Order Management - 10298

coupa-software-inc-ats-1; California (MO); Remote; USD 59,000 - 80,000; Full time

Benefits offered by this job

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Job summary

Coupa is seeking a Business Operations Analyst for Order Management to join a global team. You will update, review, and correct closed/won Salesforce opportunities daily and drive accurate order execution.

You will support provisioning, entitlement analysis, and coordinate with Revenue/FP&A to ensure proper revenue recognition. You’ll assist CVM and Sales teams with questions and maintain global entitlement records.

Qualifications

• Advanced skills in Microsoft Excel and proficiency with Salesforce, Google Drive, and Gmail.
• Analytical mind with ability to research and verify account details quickly and accurately.
• Excellent communication and collaboration across teams, especially with US-based groups.

Responsibilities

• Manage Order Form Execution: Drive order processing for Americas-based deals with Deal Desk support.
• Support Salesforce & CPQ Operations: Audit opportunities, handle contract documentation, and ensure clean records.
• Ensure Accurate Provisioning & Documentation: Oversee provisioning and maintain revenue/entitlement documents.
• Contribute to Acquisition & Integration Efforts: Assist with CPQ tracking and provisioning during M&A transitions.
• Drive Process Improvements & Reporting: Improve back-office workflows and support ad hoc projects.

Skills

Microsoft Excel

Salesforce

Google Drive

Gmail

Analytical mindset

Communication

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Operations Analyst, Order Management at Coupa:

As a Business Operations Analyst you will be working with a global team to update, review, analyze and correct all closed / won Salesforce opportunities on a daily basis. The order management team will take ownership of all opportunities post order form negotiation to process the final documents for execution and ensure all relevant fields are updated on the Salesforce record within 24 hours and in accordance with a defined runbook.

The position will also be supporting the overall provisioning process, ensuring the delivery of subscription products to the customer in accordance with our documented process. This includes ensuring accurate entitlements analysis and coordination with the revenue and FP&A teams to ensure accurate revenue recognition and financial planning.

The ideal candidate is someone who has a passion for ensuring an accurate and aligned process, will be able to support the CVM and Sale teams with contract and entitlement questions, and effectively maintain the accuracy of our global customer entitlement records.

What You'll Do:

• Manage Order Form Execution: Drive order processing for Americas-based deals, working closely with the Deal Desk and supporting accurate, timely execution.
• Support Salesforce & CPQ Operations: Handle opportunity auditing, contract documentation, and data management to ensure clean, accurate records in Salesforce.
• Ensure Accurate Provisioning & Documentation: Oversee customer provisioning and ensure all revenue and entitlement documentation is properly captured and maintained.
• Contribute to Acquisition & Integration Efforts: Assist with order management, CPQ tracking, and provisioning during M&A integrations.
• Drive Process Improvements & Reporting: Partner with internal teams to improve back-office workflows and support ad hoc operations projects and reporting needs.

What You Will Bring to Coupa:

• Strong Technical Proficiency: Advanced skills in Microsoft Excel, and proficient in Salesforce, Google Drive, and GMail; experienced with common business tools and systems.
• Analytical & Investigative Mindset: Able to research and verify account details quickly and accurately; skilled in analyzing large volumes of data with high attention to detail.
• Excellent Communication & Collaboration: Clear communicator across all organizational levels, with proven ability to work effectively with U.S. based teams.
• Operational Efficiency & Problem Solving: Over 4 years of experience in business operations or financial analysis, with a proactive, hands-on approach and focus on process improvement.
• High Productivity & Independence: Capable of managing repetitive tasks without losing quality, while thinking creatively and executing with minimal oversight.

Preferred Skills:

• Strong cross-functional collaboration and project coordination.
• Ability to manage multiple projects without sacrificing quality.
• Experience supporting finance teams with attention to detail.
• Skilled in creating process maps and training documentation.

The estimated pay range for this role is $56,100 - $83,500

The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

#LI-REMOTE

#LI-KG1

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/5/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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