Operations Analyst Intern

Athene; West Des Moines (IA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid housing option (if eligible)

Job summary

Athene is seeking an Operations Analyst Intern in West Des Moines, IA to gain hands-on experience supporting Contact Center, Post Issue, and Claims processes. You will collaborate with teams to analyze information, improve operations, and participate in system testing and UAT.

This internship emphasizes AI-driven tooling and real-world business impact. You will work with experienced professionals, develop analytical and communication skills, and contribute to meaningful projects while engaging

Qualifications

• Enrolled in an accredited college/university for Fall term 2027.
• Demonstrated written and verbal communication skills.
• Curiosity, critical thinking, and adaptability to learn new systems.

Responsibilities

• Learn operational processes across Contact Center, Post Issue, and Claims.
• Support research and problem-solving by gathering and analyzing information.
• Assist with system testing by executing test scenarios and documenting results.
• Support user acceptance testing (UAT) and project updates.

Skills

Communication skills

Analytical thinking

Team collaboration

Interest in AI tools

Education

Pursuing degree in business/finance/operations

Tools

MS Office (Excel/Word/PowerPoint/Outlook)

Job description

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.

Purpose & Impact: Looking to gain real-world experience while building your skills in business operations? Join Athene as an Operations Analyst Intern and get a behind-the-scenes look at how we support our customers, business partners, and growing organization. Working at Athene is more than an internship — it’s a game changer for your career. Being an intern at Athene is seeing your idea come into fruition through collaborating with a team. It’s doing meaningful work with talented people. All internships are designed for you to create innovative solutions for our customers and the industry. Your internship is about making a difference in our communities. This is your chance to change the game with one of the leading retirement services companies in the United States.

Qualified candidates must be enrolled at an accredited college or university for Fall term 2027. You’ll also gain experience working in an environment where AI and emerging technologies are changing how work gets done. You will have opportunities to use AI-enabled tools to analyze information, streamline routine work, generate ideas, improve processes or solve business challenges, while learning when and how to use AI thoughtfully and responsibly. Our goal is to help you build AI fluency, critical thinking, and adaptability that will be increasingly important throughout your career.

What You Can Expect as An Athene Intern

• Professional development
• Social events
• Networking events
• Volunteer opportunities
• Community involvement
• Collaboration with other interns
• Paid housing option (if eligible)
• Internships will run from May 18th through July 30th 2027.
• Interviews and hiring decisions should be completed prior to mid-November, with some being completed as early as late September.
• These are in-office internships onsite at our West Des Moines located at 7700 Mills Civic Parkway.

Key Deliverables: As part of our Operations Analyst team, you'll gain hands-on exposure to Contact Center, Post Issue, and Claims operations while supporting process improvements, system testing, research, and special projects. You'll learn from experienced professionals, contribute fresh ideas, and develop valuable analytical and problem-solving skills in a collaborative environment.

Key Deliverables

• Learn how our business operates by exploring operational processes, systems, products, and procedures across Contact Center, Post Issue, and Claims.
• Support research and problem-solving by gathering information, analyzing findings, and identifying opportunities to improve processes and customer experiences.
• Gain hands-on experience with system testing by executing assigned test scenarios, documenting results, and communicating potential issues to experienced team members.
• Contribute to meaningful projects by organizing information, tracking progress, supporting user acceptance testing (UAT), and preparing project updates.
• Develop business communication skills by assisting with process documentation, internal communications, and customer correspondence drafts, with guidance and review from the team.
• Explore innovation and emerging technology by learning how approved AI tools and automation can help improve research, documentation, and operational efficiency.

What You Need to Bring: Currently pursuing a degree in business, finance, operations, communications, information systems, or a related field, or an equivalent educational pathway. Strong written and verbal communication skills, with the ability to organize information, share ideas, and ask thoughtful questions. Curiosity, critical thinking, and a willingness to learn new systems, processes, and approaches to solving problems. Ability to manage assignments, meet deadlines, adapt to changing priorities, and collaborate effectively with others. Familiarity with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook, and an interest in learning new technologies, including AI. Interest in business operations, financial services, customer experience, process improvement, or related areas; prior experience is not required. Experience with AI tools is preferred. Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.

Athene is a Military Friendly Employer! Learn more about how we support our Veterans. Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law. We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.