Operations Analyst II — Client Data & Process Support

Public Consulting Group; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

PTO

Parental leave

Bereavement leave

Job summary

Public Consulting Group LLC (PCG) is a leading public sector solutions firm with a Raleigh, NC focus on health, education, and human services client projects.

The role manages client service requests via email and phone, produces monthly/quarterly reports, and coordinates data collection and system updates. Strong communication, analytical, and teamwork skills are essential for delivering timely, quality results.

Qualifications

• Bachelor’s degree or higher is preferred, preferably in business, business administration, accounting, social work, public policy, or other closely related fields.
• 2-3 years working in office or corporate environment required; Experience with MS Office suite required; Application, Call Center/Client Service Experience strongly desired.

Responsibilities

• Manages client customer service requests via email and telephone regarding PCG systems, time studies, cost reports, and related processes and respond in a timely and professional manner. Produces monthly and quarterly reports based on systems data to meet client and team deliverables.
• Coordinates with client contacts and business team to collect roster data and perform monthly and quarterly system updates related to time study processes.
• Analyzes monthly and quarter time study results and responses in accordance with project procedures.
• Communicates effectively with clients and team members to provide information and assistance relative to system support and client management.
• Analyzes system response data in a timely manner and provide analysis to project managers for review and facilitate timely feedback to clients to ensure quality future data.
• Recognizes opportunities to develop and document processes and procedures including instruction sets, quality assurance test processes, and procedure manual maintenance.
• Performs ad hoc tasks related to various projects for a variety of project managers and staff.

Skills

Customer service

Verbal communication

Written communication

Data analysis

Time management

Team collaboration

Troubleshooting

Education

Bachelor’s degree or higher in business, business administration, accounting, social work, public policy, or related fields

Job description

Public Consulting Group LLC (PCG) is a leading public sector solutions firm with a Raleigh, NC focus on health, education, and human services client projects.

The role manages client service requests via email and phone, produces monthly/quarterly reports, and coordinates data collection and system updates. Strong communication, analytical, and teamwork skills are essential for delivering timely, quality results.