Operations Analyst I: Data Analytics & Process Improvement

QTS Realty Trust; Suwanee (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k) retirement plan

Flexible spending accounts (FSA) and H

Paid holidays

Paid time off

Volunteer days

Employee assistance program

Tuition assistance

Parental leave

Job summary

QTS Realty Trust seeks an Operations Analyst I to support Technology Operations leadership with data-driven insights. You will produce analytics and quality control products for customer service and infrastructure operations, partnering with stakeholders to drive improvements.

The role emphasizes Excel data analysis, reporting accuracy, and collaboration across IT and business teams; strong written communication and problem solving are required.

Qualifications

• Three or more years of IT or related professional experience.
• Experience with change management.
• Experience with data analysis, including Excel pivot tables, charting and formulas.
• Familiarity with business applications/databases such as ServiceNow, ScienceLogic, Salesforce.

Responsibilities

• Lead and support change management initiatives and adoption strategies.
• Review and analyze policies and operational processes for improvements.
• Monitor process control points for requisitions, budgeting, and service management.
• Export, groom and analyze datasets; visualize data and present to management.
• Define project requirements and document results; track action status.
• Collaborate across teams to improve end-to-end operational efficiency.

Skills

Data analysis

Change management

Excel Pivot Tables

Written communication

Education

Bachelor of Science degree or equivalent

Tools

ServiceNow

ScienceLogic

Salesforce

Job description

QTS Realty Trust seeks an Operations Analyst I to support Technology Operations leadership with data-driven insights. You will produce analytics and quality control products for customer service and infrastructure operations, partnering with stakeholders to drive improvements.

The role emphasizes Excel data analysis, reporting accuracy, and collaboration across IT and business teams; strong written communication and problem solving are required.