Operations Analyst - Global Investigations TFX Customer Service

NBMBAA

Charlotte (NC)

On-site

USD 55,000 - 75,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Bank of America is seeking a detail-oriented analyst to support Global Operations. The role involves daily analysis, data interpretation, and collaborating with partners to resolve issues and implement operational solutions.

Responsibilities include coordinating product implementations, monitoring new services, and guiding procedural changes. Strong Excel and Microsoft Office skills, plus client-facing experience, are valued.

Qualifications

Attention to detail in daily work and data handling.
Strong customer service orientation and client focus.
Experience with call handling and data entry.
Ability to analyze, interpret, and report on operational data.

Responsibilities

Perform day-to-day analysis and research to resolve issues for the business unit.
Coordinate implementation for products, services, and operational solutions.
Support design, documentation, implementation, and monitoring of new products and services.
Provide guidance on procedures, technical, and operational changes.
Expand product knowledge within operations.

Skills

Attention to Detail

Customer and Client Focus

Monitoring, Surveillance, and Testing

Process Performance Management

Research

Adaptability

Business Analytics

Critical Thinking

Reporting

Written Communications

Data Management

Policies, Procedures, and Guidelines

Process Design

Process Effectiveness

Strategic Thinking

Tools

Microsoft Office Suite

Excel

Payment investigations systems

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Line of Business:

The Global Operations group is a centralized operations team supporting all eight (8) lines of business across the enterprise. Global Operations provides operational support to our clients and business partners day to day in the processing and settling of transactions. By maintaining a sound and structured control environment, Global Operations minimizes financial, reputational, and operational risks from occurring during the settlement of cash and securities each day.

The Global Payment Operations (GPO) organization delivers global wire repair and ACH (High/Low Value) payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 50+ calls per day.
Assists with coordination of implementation for products, services, and operational solutions
Supports the design, documentation, implementation, and monitoring of new products and services
Provides guidance regarding procedural, technical, and operational changes
Expands business products knowledge within operations environment
Builds network by developing relationships with partners and teammates
Inspects data to identify issues and trends
Collects and interprets data to validate operational processes

Required Qualifications:

Minimum 1 year experience receiving calls throughout the business day
Typing and Data entry experience
Client facing experience
Exceptional Customer Service experience
Highly organized with strong attention to detail
Excellent time management and prioritization skills, with ability to meet deadlines under pressure
Excellent oral and written communication skills
Experience with working independently and on teams
Experienced with Microsoft Office Suite, especially Excel
Experienced with managing multiple priorities and multi tasks

Desired Qualifications: