Operations Analyst, Business Systems

Reserv; Atlanta (GA); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking insurtech company as an Operations Analyst, Business Systems, where you will shape the future of claims management. In this pivotal role, you will lead the implementation of innovative systems, optimize workflows, and collaborate with cross-functional teams to enhance operational efficiency. With a focus on automation and cutting-edge technology, this position offers the chance to tackle long-standing challenges in the insurance industry. Enjoy the flexibility of working from anywhere, a generous benefits package, and the opportunity to make a significant impact in a rapidly evolving environment.

Benefits

Generous health-insurance package

401(k) retirement plan with employer matching

Competitive PTO policy

Generous family leave policy

Work from anywhere

Apple laptop and quality-of-life equipment

Qualifications

• 3+ years of experience in managing systems and operations in startup or insurance.
• Strong analytical skills with a focus on detail and strategic thinking.

Responsibilities

• Lead process improvement initiatives and build workflows within claims systems.
• Manage user access and provide training to end-users on system functionalities.

Skills

Business Systems Analysis

Process Optimization

Project Management

Problem Solving

Communication

Education

Bachelor's Degree

Tools

Snapsheet

Salesforce

Hubspot

Zendesk

Excel

Looker

Tableau

Job description

Join to apply for the Operations Analyst, Business Systems role at Reserv.

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the role

As an Operations Analyst, Business Systems at Reserv, you will be defining our growth potential for years to come. Reserv will depend on you to lead the implementation and management of our claims management system, Snapsheet. You will be responsible for building out system workflows, managing all data, and implementing new system processes. If you are ready to mold the vision for Reserv's technology, join us on this journey.

Who you are

• Skilled in analyzing, optimizing, and maintaining business systems to improve operational efficiency.
• Experienced in working with enterprise tools such as ERP, CRM, or workflow management platforms.
• Proficient in gathering and translating business requirements into system configurations or enhancements.
• Detail-oriented with strong organizational skills, capable of managing multiple priorities and projects.
• A problem solver with the ability to troubleshoot system issues and recommend effective solutions.
• Collaborative and comfortable working closely with cross-functional teams, including IT, operations, and product teams.
• Strong communicator, able to clearly articulate technical concepts to non-technical stakeholders.

What we need

We need you to do all the things typical to the role:

• Process Optimization & Workflow Development: Lead process improvement initiatives and collaborate with stakeholders to define and build adjuster workflows within claims systems. Ensure all systems are properly documented and maintained, including developing and updating technical documentation, and operational procedures.
• System Configuration & Implementation: Manage the strategy processes of our claims management system (Snapsheet). Configure claims systems and Salesforce processes/flows to support new accounts and operational needs.
• User Management & Support: Manage user access, build permission sets, and resolve system-related issues. Provide training and support to end-users, including developing training materials and conducting training sessions.
• Cross-Functional Collaboration: Support engineering teams on system builds and partner with individual contributors and leaders across the organization. Proactively identify issues of concern across the organization, keep management informed of critical issues, and communicate changes that may impact expected business results.
• New Account & Vendor Onboarding: Onboard new accounts onto relevant systems. Source/manage systems vendors based on new claims team initiatives.

Requirements

• 3+ years of experience managing various systems and operations in the startup and/or insurance space.
• At least 1 year of experience with Snapsheet (preferable) or other claims management systems.
• Deep knowledge in Salesforce, Hubspot, Zendesk, or other CRM Applications.
• Strong analytical and problem-solving skills, with an eye for detail and the ability to think strategically and creatively to develop innovative solutions.
• Have a strong technical skillset but also the willingness and ability to take over tasks outside your core competency.
• Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
• Ability to effectively communicate with both business and technical teams.
• Proficient in Excel and BI tools such as Looker, Tableau, etc.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy.
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!