Operations Analyst Associate

AmeriHome Mortgage Company, LLC; Westlake Village (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Analyst Associate to enhance operational efficiency. In this role, you'll collaborate with external vendors and internal teams to ensure compliance and quality standards are met. You'll analyze processes, develop business requirements, and support user acceptance testing. This position offers a unique opportunity to gain hands-on experience in the mortgage industry while contributing to impactful projects. If you're eager to grow in a dynamic environment and make a difference, this role is perfect for you.

Benefits

Medical and Dental Insurance

Paid Time Off

401k Matching Program

Tuition Assistance

Volunteer Opportunities

Wellness Programs

Qualifications

• 1+ years of related experience in Project Management or a similar field.
• Entry-level knowledge of the residential mortgage industry.

Responsibilities

• Coordinate with vendors and monitor service level agreements.
• Analyze information and develop viable recommendations.

Skills

Project Management

Communication Skills

SQL

MS Office (Excel, Word, PowerPoint, Visio)

Mortgage CRM (Encompass)

Education

Bachelor's degree in a related field

Tools

Encompass

MS Office

Job description

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What You'll Do

As an Associate Operations Analyst, you'll work with external vendors to ensure proper standards and processes are being followed. You'll utilize your insight into mortgage operations management, capacity planning, and modeling to support ad-hoc initiatives and projects to help increase efficiency and quality for the operation teams.

1. Coordinate and collaborate with external vendors, Information Technology, Business Intelligence, and business units.
2. Monitor vendors’ SLA, quality, and pipelines, while providing applicable reporting, and ensure contract terms are fulfilled while mitigating vendor risk.
3. Cultivate and maintain relationships with vendors by communicating with them frequently to answer questions and provide direction.
4. Analyze information, anticipate and recognize problems and opportunities, develop possible solutions, evaluate alternatives, and make viable recommendations and decisions using sound judgment.
5. Develop business requirement documents (BRDs) for technical teams.
6. Manage and perform user acceptance testing with software upgrades and version releases.
7. Provide end-user support, monitor systems, respond to inquiries, resolve and escalate reported incidents within an acceptable SLA.
8. Provide backup support to team members.
9. Perform diverse, advanced, and confidential administrative support functions.

Job Title

Operations Analyst Associate

Location

CA - Westlake Village

What You'll Need

• 1+ years of related experience in Project Management or a similar field.
• Bachelor's degree in a related field required.
• Entry-level knowledge of the residential mortgage industry in areas such as Correspondent or Retail Lending, including sales, operations, capital markets, and other mortgage products and services.
• Entry-level knowledge of applicable regulatory and legal compliance obligations, rules, regulations, industry standards, and practices.
• Intermediate knowledge of MS Office Products (Excel, Word, PowerPoint, Visio).
• Entry to intermediate experience with mortgage CRM (Encompass).
• Intermediate speaking and writing communication skills.
• Basic SQL knowledge preferred.

Compensation: Hourly range for new hires is generally $26.00 for Westlake Village, CA. Salary amount is determined by specific job location. The role may also be eligible for annual bonus/incentives.

Benefits You’ll Love

We offer competitive salaries, ownership stake, medical and dental insurance, paid time off, a 401k matching program, tuition assistance, volunteer opportunities, and wellness programs. You will also gain valuable hands-on experience in how successful companies operate and manage their finances.

About The Company

AmeriHome Mortgage is a Western Alliance Bank company, part of Western Alliance Bancorporation, which includes divisions like Bank of Nevada and Bridge Bank. We are committed to equal employment and providing reasonable accommodations for individuals with disabilities. For accommodations, contact [e-mail] or call 602-386-2488.

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