Operations Analyst and Software Tester

Groupe Kardol; Phoenix (AZ); On-site; USD 80,000 - 118,000; Full time

Job summary

SMX is seeking an Operations Analyst and Software Tester to support multiple software projects in a fast-paced environment. You will engage with stakeholders to ensure software deliveries are reliable and aligned with user needs.

The role involves leading UAT, developing test plans, and maintaining thorough documentation while advancing automated testing to improve efficiency. Equal opportunity employer with industry-standard benefits.

Qualifications

• Secret Security Clearance required.
• Experience in interpreting requirements to create test cases and workflows.
• Hands-on manual and automated testing experience, including test planning and reporting.
• Familiarity with DoD or federal documentation practices is preferred.
• Strong communication and analytical skills for stakeholder engagement.

Responsibilities

• Engage with stakeholders to gather and validate requirements and provide updates throughout project phases.
• Lead UAT coordination and reporting to all teams.
• Develop and maintain test plans and reports per documentation standards.
• Advance automated testing to improve efficiency and reliability.
• Document outcomes and actions from stakeholder meetings to foster alignment.

Skills

Manual testing

Automated testing

UAT facilitation

Test planning

Documentation

Education

Bachelor's degree in computer science or related field

Tools

Microsoft Office Suite

Job description

Join our dynamic team as an Operations Analyst and Software Tester, where your attention to detail and collaborative spirit will play a crucial role in supporting multiple software projects. In this position, you'll engage with a range of stakeholders to ensure that our software deliveries are reliable, technically sound, and aligned with user needs.

Key Responsibilities

• Engage with stakeholders to gather and validate user requirements, provide updates, and clarify needs throughout project phases.
• Communicate product status, testing results, and process changes clearly and concisely to ensure alignment.
• Analyze system design and operational requirements to ensure full traceability across functional and integration testing.
• Contribute to the preparation and improvement of technical documentation, including Software Design Descriptions (SDD) and Cybersecurity Implementation Plans (CSIP).
• Incorporate feedback from stakeholders in documentation changes to maintain relevance and accuracy.
• Develop and maintain comprehensive test plans and reports, ensuring adherence to established documentation standards.
• Lead User Acceptance Testing (UAT), coordinating user participation and reporting on results to all teams involved.
• Ensure timely delivery and compliance with project schedules while incorporating stakeholder feedback effectively.
• Support regular updates to team documentation and Standard Operating Procedures (SOPs), reflecting current practices.
• Document outcomes and action items from stakeholder meetings to foster alignment across functions.
• Track changes and risks associated with project deliverables, ensuring transparent communication.
• Identify opportunities for process optimization, enhancing quality and efficiency in operations.
• Advance the creation and maintenance of an automated testing suite to improve test efficiency and reliability.

Qualifications

• Secret Security Clearance required.
• Bachelor's degree in computer science, information systems, engineering, or a related field.
• A minimum of 2 years of experience in software/system testing or operations analysis, ideally with DoD or critical enterprise systems.
• Experience in interpreting requirements to create test cases and workflows.
• Hands-on manual and automated testing experience, including test planning and reporting.
• Familiarity with technical documentation practices within DoD or federal contexts.
• Understanding of data management concepts or aviation reliability is preferred.
• Strong communication, organizational, and analytical skills; able to present findings to diverse audiences.
• Experience facilitating UAT and engaging stakeholders is a plus.
• Knowledge of Agile methodologies and test management tools is advantageous.
• Proficient in Microsoft Office Suite for report and presentation preparation.

Application Deadline: 6/15/2026

Career Level: T02ASE

Funding Level: Firm-funded

The anticipated salary for this position ranges from $80,000 to $118,000 USD, reflective of our commitment to offering competitive compensation and benefits that promote professional growth.

SMX values diversity and is proud to be an Equal Opportunity Employer.

Note: Selected applicants may be subject to background verification.

SMX does not sponsor any new applicants for work authorization or immigration support for this position.