Operations Analyst

State of North Carolina; Wake Forest (NC); Hybrid; USD 53,000 - 80,000; Full time

Job summary

State of North Carolina is seeking an SR11 DST-SRP Operations Analyst in the Retirement Division to support the Director of Supplemental Retirement Plans. The role involves liaising with plan service providers, board committees, and internal partners, handling procurement, budgeting, invoicing, and audits, and developing solutions for non-standard issues.

The position offers hybrid telework with routine office and remote workdays, and requires knowledge of retirement programs, accounting, and

Qualifications

• Associate degree in business administration, accounting, or public administration.
• Knowledge of retirement plans, investments, and public administration.
• Knowledge of accounting, auditing, and financial reporting.
• Proficient with Microsoft Office applications.
• Strong analytical and data interpretation skills.
• Excellent written and verbal communication.

Responsibilities

• Manage investment operations including custodial accounts and invoicing.
• Coordinate SRP budget with Financial Division and ensure timely invoicing.
• Prepare annual financial reports and coordinate with auditors.
• Support NC ABLE program and build partnerships with agencies.

Skills

Retirement plans

Accounting principles

Data analysis

MS Office

Multitasking

Communication skills

Education

Associate degree

Job description

Agency

Dept of State Treasurer

Division

Retirement Division

Job Classification Title

DST-SRP Operations Analyst (NS)

Position Number

60009118

Grade

SR11

About Us

Our mission is to preserve, protect and sustain the state’s pension and healthcare plans, generate investment returns in excess of comparable public pensions, properly account for and report on all funds that are deposited, invested, and disbursed through the North Carolina Department of State Treasurer, assure the financially sound issuance of debt for state and local governments, maintain the state’s “AAA” bond rating, and provide exemplary service across all divisions of the Department.

Description of Work

The purpose of this position is to provide support to the Director, Supplemental Retirement Plans who has responsibility for programs including the NC 40l(k), NC 457(b) and the NC ABLE Savings Program. This position will serve as the liaison with the Plans’ service providers, key business partners and Board of Trustees including: assist in managing the relationship with the Board of Trustees, Third Party Administrators, and all other service providers; coordinate activities related to the preparation, execution and follow up for Board and Subcommittee meetings; provide administrative support to the Plans including procurement, budget preparation, invoicing, special projects, process documentation and improvement, member and employer inquiries, and plan audits; work with Board, service providers, and RSD management to research and facilitate discussions on new initiatives. This position independently resolves and/or develops recommendations for unprecedented issues and problems. Problem resolution requires some interpretation of policy and procedures. Serves as a resource for others in resolving unprecedented, non-standard issues and problems. Assumes responsibilities for and manages the results of decisions. Coordinates and facilitates solutions with other work units. The position performs research, data collection and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software systems. Applies an in depth knowledge of a variety of complex processes and procedures. Integrates varying software applications and systems for information and records purposes. The position independently compiles, analyzes, assimilates, and composes information into varied or non-standard formats with responsibility for content review, accuracy, quality, and timelines, requiring in-depth program knowledge and interpretation. Interprets guidelines, answers inquires, and advises others regarding processes, services, and operations as applied to non-standard situations. Communicates expectations to other employees which may include formal/informal training. Program knowledge includes acceptable interpretations, applications, and allowable exceptions of written policies and procedures. Requires knowledge of organizational structure, functions, and services, programs, office procedures, and practices.

Knowledge Skills and Abilities/Management Preferences

Description of Work

• Manage all aspects of Investment operations including management of custodial accounts, support invoicing and payment, manage quarterly rebalancing process, fee collection process and creation of quarterly fund fact sheets.
• Manage the SRP budget. Coordinate with Financial Division to monitor administrative expenses and prepare and ensure timely payment of invoices for vendor partners.
• Work with Financial Division in preparation of annual financial reports used in internal reporting as well as Annual Comprehensive Financial report (ACFR). Coordinate with independent auditor on annual audit and financial and special projects as needed
• Help support/promote the NC ABLE program and develop and maintain working relationships with partners, state agencies and stakeholders

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

• Knowledge of retirement and employee benefits plans, investment products, and public and business administration principles and practices.
• Knowledge of accounting, auditing, and financial reporting principles and practices.
• Skill in analyzing information and utilizing computer applications, including Microsoft Office products, to support business operations and decision-making.
• Ability to organize, prioritize, and manage multiple tasks effectively while maintaining accuracy and attention to detail.
• Ability to communicate effectively, both orally and in writing.

Management Preferences:

• Prior work experience with retirement programs or other similar programs.

Inquiries and applications will be kept strictly confidential.

Salary Range -

$53,000 - $79,600

Position is Exempt from the State Human Resources Act and Not-Subject to FLSA Overtime

This position may be assigned additional job functions as needed. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice based on business conditions or as required by the agency to fulfill its mission.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. _ . _

The minimum Education and Experience is an associate’s degree in business administration, accounting, public administration or related discipline from an accredited institution or an equivalent combination of education and experience.

_ Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above. _

If you have student loans, becoming a state employee includes eligibility for the Public Service LoanForgiveness Program. Visit https://studentaid.gov/ to learn more.

This position currently qualifies for a hybrid telework option with routine office and remote workdays. The NC Department of State Treasurer trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

NC State Health Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NC Flex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for State Benefits

Supplemental and Contact Information

The North Carolina Department of State Treasurer (DST) is an Equal Opportunity Employerthat embraces an Employment First philosophy, which consists of complying with all federallaws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DST: NCTreasurer | NC Treasurer.

DST uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Veterans’ and National Guard Preference

• Applicants seeking Veteran’s Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Background Check

• The selected candidate will be subject to a criminal history background check through Castle Branch.
• One or more of the following may also be reviewed, depending on the nature and requirements of the position: employment history, professional references, credit history, and educational verification (i.e., degree, license, or official transcript).
• The selected candidate will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check.

Contact Information

If there are any questions about this posting, other than your application status, please email the NC Department of State Treasurer at [e-mail].

The Department of State Treasurer’s campus is located on Atlantic Avenue, is surrounded by many shopping centers and restaurants, has access to a 24-hour 7-day a week free gym on the campus, and has free employee parking.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.