Operations Analyst

tremendous; United States; Remote; USD 95,000 - 105,000; Full time

Benefits offered by this job

Equity

Health insurance

Unlimited PTO

Parental leave

Fully remote

Job summary

Tremendous is hiring an Operations Analyst to join the small but mighty operations team. You will shape day-to-day compliance operations and have autonomy to drive impact at the intersection of security, user experience, and risk management.

Responsibilities include reviewing activity, using AI-assisted analysis to approve or escalate, and identifying patterns of fraud while ensuring regulatory compliance. The role emphasizes collaboration with product, support, and business teams in a fully

Qualifications

• Strong analytical and problem-solving skills with exceptional attention to detail.
• Familiarity with AI tools and a willingness to experiment with them for productivity.
• Clear communication and genuine collaboration across teams.
• Ownership mindset and curiosity; take responsibility for outcomes.
• At least 2 years in an operational, compliance, or related role.

Responsibilities

• Review account activity and make informed decisions using AI-assisted analysis.
• Investigate payment approval requests and flag anomalies using pattern recognition tools.
• Make sound judgments on approval or escalation.
• Identify suspicious activity and understand regulatory requirements.
• Suggest process improvements to improve efficiency and reduce risk.
• Balance compliance with user experience by using AI to process large datasets and draft communications.
• Work cross-functionally with product, support, and business teams to support scalable growth.

Skills

Analytical thinking

Attention to detail

Cross-functional collaboration

Communication

Problem solving

AI tools familiarity

Tools

Pattern recognition tools

AI tools (LLMs)

Job description

Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide.

Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. Check out our ratings on G2 .

Tremendous is profitable and growing without outside investors. We're a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees- our employee NPS is in the high 80s.

What you'll do

We're looking for an Operations Analyst to join our small-but-mighty operations team. As the third person on the team, you'll shape how we handle day-to-day compliance operations and have real autonomy to drive impact. This role sits at the intersection of security, user experience, and sound judgment, requiring someone who doesn't just follow rules but thoughtfully balances risk, customer needs, and operational excellence.

Review account activity and make informed decisions using AI-assisted analysis. You'll investigate payment approval requests, flag anomalies through pattern recognition tools, and make sound judgment calls on approval or escalation, combining human judgment with AI insights.

Identify suspicious activity and fraud patterns. Learn about regulatory requirements as they come up and help implement them in your day-to-day work. Use AI tools to rapidly surface anomalies and patterns, freeing you to focus on the judgment calls that matter most.

Suggest process improvements that could make things more efficient or reduce risk. Document what you learn and share it with the team.

Balance compliance with user experience by using AI to process large datasets, draft communications, and analyze trade-offs at scale. Work cross-functionally with product, support, and business teams to make decisions that reduce risk and support scalable growth.

What you'll bring

Strong analytical and problem-solving skills with exceptional attention to detail. You can take a messy situation, break it down, and see the pattern.

Familiarity with AI tools and a willingness to experiment with them for productivity. You don't need deep AI expertise, but you're comfortable learning to use LLMs, data analysis tools, or automation platforms to augment your work.

Clear communication and genuine collaboration. You work well across teams, explain complex topics simply, and aren't afraid to ask for context.

Comfort with multitasking, prioritization, and staying organized amid competing demands.

An ownership mindset and genuine curiosity. You take responsibility for outcomes, seek continuous improvement, and think about how decisions affect users.

At least 2 years in an operational, compliance, or related role. Startup or fintech experience is a plus; what matters more is your adaptability and hunger to grow.

What's cool about the role

Competitive pay and equity. Base salary for this role: $95k to $105k.

Real benefits. 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave.

Fully remote. Work from anywhere in the Americas.

Great culture. Read more about how we work in our public handbook .