Operations Analyst

Saybrook University; United States; On-site; USD 76,366,000 - 88,197,000; Full time

Benefits offered by this job

Generous paid time-off

Medical and dental insurance coverage

Life and disability insurance

Retirement plan with employer contrib.

Flexible spending accounts

Tuition reimbursement

Job summary

The Chicago School is seeking an Operations Analyst in the Student Support Department to transform data into actionable insights, streamline processes, and develop systems for reporting that enable staff and leadership to make informed decisions. The role combines analytics, project management, and technology to support student experience and academic success.

You will partner with Advising, Student Support, and IT to create dashboards, monitor KPIs, and translate priorities into operational

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Experience in operations analysis, project management, or process improvement in higher education.
• Strong analytical, organizational, and problem-solving skills.
• Ability to translate business needs into practical solutions.
• Experience with technology systems, data, reporting tools, or process automation.

Responsibilities

• Partner with Advising Operations, Student Advising, and Student Support to strengthen processes that affect student progress and retention.
• Create/maintain dashboards and data visualizations for actionable insights on student support and outcomes.
• Collect, analyze, and interpret student support data to identify trends and inform leadership decisions.

Skills

Analytical thinking

Organizational skills

Problem solving

Independent work

Cross-functional collaboration

Education

Bachelor's degree

Tools

Student information systems

CRM platforms

Advising technologies

Case-management systems

Job description

ABOUT THE CHICAGO SCHOOL

The Chicago School educates the next generation of change-makers in innovative theory and culturally competent practice to strengthen the integrated health of individuals, organizations, and communities. We enroll over 6,000 students across 40+ academic programs culminating in a bachelor's, master's, or doctoral degree or a professional certificate, and our unique approach to impact-focused education has made us a leading nonprofit university for more than 40 years. As an employee at The Chicago School, you can become a member of a university community committed to true inclusion and equity. At The Chicago School, we celebrate individuals of all backgrounds and identities for who they are and what they can contribute. We take pride in hiring and retaining the most dynamic, talented, and passionate professionals who will help us continue to innovate for decades to come.

Position Summary

The Operations Analyst works within the Student Support Department to connect student advising, student support, academic support, operational strategy, data, project management, and technology. The position will help transform student and operational data into actionable insights, streamline processes that support academic success, and develop systems and reporting that enable staff and leadership to make informed decisions. The role serves as a key partner in initiatives designed to improve student experience, academic progress, persistence, and institutional effectiveness. The ideal candidate combines strong analytical and project management skills with a practical understanding of technology and a passion for improving student experience.

Key Responsibilities

• Student Support & Advising Operations Partner with Advising Operations, Student Advising, and Student Support teams to strengthen operational processes that support students’ academic progress, persistence, retention, and degree completion while identifying challenges, and opportunities for improvement. Support the development and monitoring of academic success initiatives, interventions, and proactive outreach campaigns. Analyze student academic and engagement data to help identify trends, barriers, and opportunities for earlier and more effective student support. Collaborate with academic and student support stakeholders to define meaningful measures of student success and establish consistent approaches to monitoring outcomes. Support the integration and use of academic, advising, and student support data across systems and departments to create a more comprehensive view of the student experience and lifecycle. Develop and document workflows, business processes, and operational guidelines. Support initiatives designed to improve student engagement, retention, persistence, and overall student experience.
• Technology & Process Improvement Create/implement/maintain dashboard and data visualizations that provide faculty and staff with actionable insights into student support and academic outcomes. Analyze student-level and aggregate data to identify patterns, trends, gaps, and opportunities for intervention or process improvement to effectively support informed decision-making and student outcomes. Help translate academic and student success priorities into operational plans, workflows, technology requirements, and measurable outcomes. Ensure that reporting and operational processes support timely, accurate, and actionable information for frontline staff and department leadership. Develop user documentation, training resources, and communication materials for new or enhanced technology solutions.
• Data & Business Analysis Collect, analyze, and interpret student support data to identify trends and opportunities. Translate complex data into clear, actionable insights for department leaders and academic stakeholders. Establish and monitor key performance indicators related to advising, student support, projects, and operational effectiveness. Ensure data and reporting processes are accurate, consistent, and aligned with departmental needs.

Required Qualifications

• Bachelor's degree or the equivalent in terms of formal education and training in a related field.
• Experience in operations analysis, project management, business analysis, process improvement, higher education administration, student services, or related areas.
• Strong analytical, organizational, and problem-solving skills.
• Demonstrated ability to translate business or operational needs into practical solutions.
• Experience working with technology systems, data, reporting tools, or process automation.
• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

• Higher education experience.
• Experience with student information systems, CRM platforms, advising technologies, case-management systems, or other higher education technology.
• Experience with project management methodologies and change management.
• Experience developing dashboards, reports, or data visualizations.
• Experience with process mapping, workflow automation, or continuous improvement methodologies.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Compensation & Benefits

This opportunity is budgeted at $$26.67 to $30.77 base compensation. Additional compensation factors may impact total compensation.

• generous paid time-off
• medical and dental insurance coverage
• life and disability insurance
• retirement plan with employer contribution
• multiple flexible spending accounts
• tuition reimbursement

The Chicago School is an Equal Opportunity Employer.

Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.

For more than four decades, The Chicago School has been a leading nonprofit university dedicated to training professionals for careers that improve the integrated health of individuals, organizations, and communities across the globe. Grounded in the values of education, innovation, community, and impact, The Chicago School offers 40+ distinct academic programs at campuses across the country (Washington DC, Chicago, Dallas, Southern California) and online, educating over 6,000 students annually in fields across integrated health. The Chicago School is accredited by the Western Association of Schools & Colleges Senior College and University Commission (WSCUC). The Chicago School is also an affiliate of The Community Solution, a network of nonprofit higher education institutions that works collaboratively to advance institutional sustainability, increase student success, and enhance community impact.