Student Success Operations Analyst

Socket.dev; Chicago (IL); On-site; USD 75,000 - 95,000; Full time

Job summary

The Chicago School seeks an Operations Analyst to connect student advising, support, academic services, and technology, turning data into actionable insights that improve student experience and institutional effectiveness. You will turn data into clear insights guiding operational decisions and strategic initiatives.

You will develop dashboards, monitor KPIs, and collaborate across teams to streamline processes, support academic success initiatives, and provide leadership with timely reporting.

Qualifications

• Bachelor's degree or the equivalent in terms of formal education and training in a related field.
• Experience in operations analysis, project management, business analysis, process improvement, higher education administration, student services, or related areas.
• Strong analytical, organizational, and problem-solving skills.
• Demonstrated ability to translate business or operational needs into practical solutions.
• Experience working with technology systems, data, reporting tools, or process automation.
• Ability to work independently while collaborating effectively with cross-functional teams.

Responsibilities

• Partner with Advising Operations, Student Advising, and Student Support teams to strengthen operational processes that support students’ academic progress, persistence, retention, and degree completion while identifying challenges, and opportunities for improvement.
• Support the development and monitoring of academic success initiatives, interventions, and proactive outreach campaigns.
• Analyze student academic and engagement data to help identify trends, barriers, and opportunities for earlier and more effective student support.
• Collaborate with academic and student support stakeholders to define meaningful measures of student success and establish consistent approaches to monitoring outcomes.
• Support the integration and use of academic, advising, and student support data across systems and departments to create a more comprehensive view of the student experience and lifecycle.
• Develop and document workflows, business processes, and operational guidelines.
• Support initiatives designed to improve student engagement, retention, persistence, and overall student experience.
• Create/implement/maintain dashboard and data visualizations that provide faculty and staff with actionable insights into student support and academic outcomes.
• Analyze student-level and aggregate data to identify patterns, trends, gaps, and opportunities for intervention or process improvement to effectively support informed decision-making and student outcomes.
• Help translate academic and student success priorities into operational plans, workflows, technology requirements, and measurable outcomes.
• Ensure that reporting and operational processes support timely, accurate, and actionable information for frontline staff and department leadership.
• Develop user documentation, training resources, and communication materials for new or enhanced technology solutions.
• Collect, analyze, and interpret student support data to identify trends and opportunities.
• Translate complex data into clear, actionable insights for department leaders and academic stakeholders.
• Establish and monitor key performance indicators related to advising, student support, projects, and operational effectiveness.
• Ensure data and reporting processes are accurate, consistent, and aligned with departmental needs.

Skills

Analytical skills

Project management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Data visualization tools

Job description

The Chicago School seeks an Operations Analyst to connect student advising, support, academic services, and technology, turning data into actionable insights that improve student experience and institutional effectiveness. You will turn data into clear insights guiding operational decisions and strategic initiatives.

You will develop dashboards, monitor KPIs, and collaborate across teams to streamline processes, support academic success initiatives, and provide leadership with timely reporting.