Operations Analyst

Alpine Power Systems; Redford Charter Township (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, and Dis/

401(k) with company match

8 Paid Holidays

Paid Time-off

Job summary

Alpine Power Systems is seeking an in-office Operations Analyst to join our Redford, Michigan team. This full-time role supports service operations and scheduling, maintains work order notes, and ensures timely close-out paperwork with the Service Manager and field technicians.

The ideal candidate will be proficient in Microsoft Office, Salesforce, and CRM tools, with strong communication, organization, and problem-solving skills.

Qualifications

• Technologically savvy with MS Office and advanced Excel features such as pivot tables and data analysis.
• Excellent verbal and written communication, professional tone in varied contexts.
• Friendly, approachable demeanor with strong customer interaction skills.
• Experience in a customer support or similar role.
• Familiarity with CRM software and remote support tools.
• Ability to work independently and manage time in a remote work environment.
• Strong problem-solving skills and attention to detail.
• Adaptable and eager to learn new technologies and processes.

Responsibilities

• Develop working knowledge of Salesforce and support service territories.
• Manage service job backlog and workflow notes to drive completion.
• Coordinate with Service Manager and Technicians to ensure timely close-out paperwork.
• Assist scheduling and dispatch of service appointments to technicians.
• Support operational needs: labor, vehicles, tooling, and equipment.
• Provide day-to-day administrative support for service territories.
• Report monthly WIP for service territories and drive customer satisfaction.
• Produce accurate work and communicate professionally across teams.
• Perform miscellaneous tasks to support customers as required.
• Other duties as assigned.

Skills

Microsoft Office Suite

Pivot Tables

Data Analysis

Excellent Communication

Customer Service Experience

Independent Work

Problem Solving

Adaptability

Tools

Salesforce

Remote Support Tools

Job description

Alpine Power Systems, established in 1963, is an independent B2B global solution provider specializing in critical power, telecom, cable, and motive power solutions. Alpine has expanded its operations to become one of the largest independent organizations in our industry. Alpine is a dynamic and growing family business supplying numerous Fortune 1000 companies. Alpine Power Systems is ISO 9001 Quality, 14001 Environmental, & 45001 Health & Safety Certified.

Alpine Power Systems is seeking a full-time in-office Operations Analyst in our Redford Michigan Office.

Responsibilities

• Develop a working knowledge of the Salesforce system.
• Support operations for specific service territory(s).
• Manage the work order (service job) backlog.
• Maintain service task notes related to work orders to drive service completion.
• Follow up with the Service Manager and Field Technicians to ensure timely submission of work order close-out paperwork.
• Ensure close-out paperwork is uploaded to the work order and progress the work order to the billing department.
• Support the Service Manager in maintaining the service schedule (work order backlog).
• Assist the Service Manager with scheduling and dispatching service appointments to the Service Technicians.
• Support the Service Manager with delivering solutions to operational needs such as labor resources, vehicles, tooling, and equipment.
• Provide general day-to-day administrative support for assigned service territory(s).
• Report monthly work in process (WIP) for service territories.
• Maximize customer satisfaction as the number one daily goal.
• Produce detailed and accurate work.
• Utilize multi-tasking and problem-solving skills to support customer needs.
• Exhibit professional phone skills and overall communication.
• Perform miscellaneous administrative tasks as required to support customers.
• Other duties as assigned

Qualifications

• Technologically savvy - proficient in Microsoft Office Suite (Outlook, Excel, Word) and comfortable with other software tools as needed for the role, including advanced Excel functions like pivot tables and data analysis.
• Excellent communication skills, both verbal and written, with the ability to articulate ideas clearly and professionally in various contexts, such as team collaboration, customer interactions, and report writing.
• Friendly and approachable personality with a professional demeanor, capable of interfacing with customers effectively. Skilled in building rapport, resolving conflicts, and ensuring a positive customer experience.
• Experience in a customer support or similar role.
• Familiarity with CRM software and remote support tools.
• Ability to work independently and manage time effectively in a remote work environment.
• Strong problem-solving skills and attention to detail.
• Adaptability and willingness to learn new technologies and processes.

We offer a highly competitive benefits package including

• Health, Dental, Vision, Life, Disability insurance within 30 days
• 401(k) with a company match
• 8 Paid Holidays
• Paid Time-off