Operations Analyst

Socket.dev; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Stock options

Health, dental, and vision insurance

Free daily lunches at NYC office

Unlimited PTO

Wellness stipend

Bi-annual team offsite

Opportunity to modernize a major e‑saa

Job summary

Garage is seeking an experienced operations professional to own critical initiatives, improve workflows, and help the team scale in a fast-paced environment at our New York City office.

You will coordinate between clients, Sales, and Engineering, maintain deal visibility, and ensure issues are resolved quickly with high attention to detail.

Qualifications

• Bachelor’s degree required.
• 3+ years of experience in operations, customer-facing, or analytical roles.
• Strong organizational skills with exceptional attention to detail.
• Demonstrated ability to communicate effectively with stakeholders at all levels.

Responsibilities

• Own operational initiatives and special projects to improve workflows and scale.
• Maintain operational accuracy and visibility by updating trackers and systems.
• Problem-solve and escalate issues to keep deals moving.
• Coordinate internally between clients, Sales, Engineering, and other teams to resolve issues efficiently.
• Operate with speed and precision while managing multiple transactions.

Skills

customer-facing communication

analytical thinking

project coordination

stakeholder management

Education

Bachelor’s degree from an accredited university

Tools

Notion

Jira

Linear

Job description

The Company You’ll Join

Garage powers the exchange of critical assets across essential industries. We started with fire departments, where purchasing mission‑critical vehicles and equipment could take months of navigating outdated, opaque processes—and we’re continuing to expand that model to new industries. Our agentic platform automates the entire journey: discovery, payments, freight, warranty, and financing. What once took months now takes minutes.

In under a year, we’ve expanded to cities and towns in all 50 states and grown revenue more than 10x. Based in New York, we’ve raised $18M from Y Combinator, Initialized Capital, Infinity Ventures, FJ Labs, and other leading investors. We’re moving fast, growing quickly, and just getting started.

In this role, you will

• Own operational initiatives and special projects — take initiative on projects that improve workflows, strengthen operations, and help the team scale.

• Maintain operational accuracy and visibility — update and manage trackers and internal systems to ensure deal status, documentation, and timelines are always current.

• Problem-solve and exercise judgment — identify issues, gather missing information, resolve straightforward requests efficiently, and elevate when needed to keep deals moving.

• Internal Collaboration — own the operational coordination between clients, Sales, Engineering, and other internal teams to ensure issues are resolved efficiently and accurately, while surfacing opportunities to improve the customer experience.

• Operate with speed and precision — manage multiple active transactions at once while maintaining high attention to detail in a fast‑moving environment.

• Support users in navigating the product — help buyers and sellers understand how to use the Garage platform and complete required actions smoothly, and identify ways to improve the user experience.

We’re looking for someone who

• Takes ownership, works effectively with a high degree of autonomy, and is proactive about identifying and driving solutions.

• Is comfortable working in a fast‑paced, dynamic environment while maintaining attention to detail.

• Is skilled at engaging with customers and building trust through clarity, responsiveness, and professionalism.

• Is able to prioritize and manage multiple active requests and deadlines efficiently.

• Is confident navigating spreadsheets, trackers, and multiple data sources, with the ability to interpret and communicate insights clearly.

Qualifications

• Bachelor’s degree from an accredited university.

• 3+ years of experience in operations, customer‑facing, or analytical roles.

• Strong organizational skills with exceptional attention to detail.

• Demonstrated ability to communicate effectively with stakeholders at all levels, from frontline operators to CEOs, via phone and email.

Nice to have

• Experience operating in an early‑stage or high‑growth startup environment.

• Proficient with ticketing and project management tools (e.g., Notion, Jira, Linear) to manage tasks, workflows, and client requests

• A curious, proactive mindset, with a willingness to contribute new ideas

• Low ego and willing to roll up their sleeves—taking ownership of projects and doing whatever it takes to move the work forward

What we offer

• Competitive salary and stock options

• Comprehensive health, dental, and vision insurance for you and all your dependents

• Enjoy daily catered lunches at our New York City office

• Unlimited paid time off every year

• $100 / month wellness stipend

• Bi‑annual team offsite

• Opportunity to modernize one of the largest, most outdated marketplaces