Customer Experience Operations

Garage; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Stock options

Health insurance

Unlimited PTO

Lunch provided

Wellness stipend

401(k) match

Relocation assistance

Commuter benefits

Job summary

Garage powers the exchange of critical assets across essential industries, starting with fire departments and expanding to new areas. The role focuses on owning operational initiatives, maintaining trackers, and coordinating with clients, Sales, and Engineering to move deals quickly and accurately.

You’ll work in a fast-paced environment, driving visible improvements, supporting users navigating the Garage platform, and ensuring high-quality execution across multiple active transactions.

Qualifications

• Bachelor’s degree from an accredited university.
• 3+ years of experience in operations, customer-facing, or analytical roles.
• Strong organizational skills with exceptional attention to detail.
• Demonstrated ability to communicate effectively with stakeholders at all levels, from frontline operators to CEOs, via phone and email.

Responsibilities

• Own operational initiatives and special projects — take initiative on projects that improve workflows, strengthen operations, and help the team scale.
• Maintain operational accuracy and visibility — update and manage trackers and internal systems to ensure deal status, documentation, and timelines are always current.
• Problem-solve and exercise judgment — identify issues, gather missing information, resolve straightforward requests efficiently, and escalate when needed to keep deals moving.
• Internal Collaboration — own the operational coordination between clients, Sales, Engineering, and other internal teams to ensure issues are resolved efficiently and accurately, while surfacing opportunities to improve the customer experience.
• Operate with speed and precision — manage multiple active transactions at once while maintaining high attention to detail in a fast-moving environment.
• Support users in navigating the product — help buyers and sellers understand how to use the Garage platform and complete required actions smoothly, and identify ways to improve the user experience.

Skills

Ownership

Autonomy

Customer-facing

Analytical

Attention to detail

Relationship-building

Education

Bachelor’s degree

Tools

Notion

Jira

Linear

Job description

The Company You’ll Join

Garage powers the exchange of critical assets across essential industries. We started with fire departments, where purchasing mission-critical vehicles and equipment could take months of navigating outdated, opaque processes—and we’re continuing to expand that model to new industries. Our agentic platform automates the entire journey: discovery, payments, freight, warranty, and financing. What once took months now takes minutes.

In under a year, we’ve expanded to cities and towns in all 50 states and grown revenue more than 10x. Based in New York, we’ve raised $18M from Y Combinator, Initialized Capital, Infinity Ventures, FJ Labs, and other leading investors. We’re moving fast, growing quickly, and just getting started.

In this role, you will

• Own operational initiatives and special projects — take initiative on projects that improve workflows, strengthen operations, and help the team scale.
• Maintain operational accuracy and visibility — update and manage trackers and internal systems to ensure deal status, documentation, and timelines are always current.
• Problem-solve and exercise judgment — identify issues, gather missing information, resolve straightforward requests efficiently, and escalate when needed to keep deals moving.
• Internal Collaboration — own the operational coordination between clients, Sales, Engineering, and other internal teams to ensure issues are resolved efficiently and accurately, while surfacing opportunities to improve the customer experience.
• Operate with speed and precision — manage multiple active transactions at once while maintaining high attention to detail in a fast-moving environment.
• Support users in navigating the product — help buyers and sellers understand how to use the Garage platform and complete required actions smoothly, and identify ways to improve the user experience.

We’re looking for someone who

• Takes ownership, works effectively with a high degree of autonomy, and is proactive about identifying and driving solutions.
• Is comfortable working in a fast-paced, dynamic environment while maintaining attention to detail.
• Is skilled at engaging with customers and building trust through clarity, responsiveness, and professionalism.
• Is able to prioritize and manage multiple active requests and deadlines efficiently.
• Is confident navigating spreadsheets, trackers, and multiple data sources, with the ability to interpret and communicate insights clearly.

Qualifications

• Bachelor’s degree from an accredited university.
• 3+ years of experience in operations, customer-facing, or analytical roles.
• Strong organizational skills with exceptional attention to detail.
• Demonstrated ability to communicate effectively with stakeholders at all levels, from frontline operators to CEOs, via phone and email.

Nice to have

• Experience operating in an early-stage or high-growth startup environment.
• Proficient with ticketing and project management tools (e.g., Notion, Jira, Linear) to manage tasks, workflows, and client requests
• A curious, proactive mindset, with a willingness to contribute new ideas
• Low ego and willing to roll up their sleeves—taking ownership of projects and doing whatever it takes to move the work forward

Our values

• Growth oriented. We invest in people who grow as the company grows. We all should be constantly learning.
• Humility. Everyone has a lot to give and a lot to learn. We believe in creating an environment where the best ideas win and acknowledging when we are wrong.
• Customer focused. We have a genuine love for our customers. Customer success is our success.
• Hack to success. We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make informed bets, launch quickly, and iterate.

Why Garage?

• Our product is something people use everyday to buy the equipment local communities everywhere depend on.
• We have a talent-dense, high-performance team where everyone joining now has an outsized impact.
• What we’ve built works. We’re backed by world-class vendors: Y Combinator, Infinity Ventures, Initialized Capital, FJ Labs, and more.
• You’ll be one of our first 40 employees, operating as a foundational member of the team, partnering alongside the company’s founders.

What we offer

• Competitive salary and stock options
• 100% covered health, dental and vision insurance (with additional buy-up options)
• Unlimited paid time off every year (in addition to company observed holidays)
• Daily lunch & dinner
• $100/month wellness stipend
• 401(k) w/ employer match to help save for your future
• Pre-tax commuter benefits
• Bi-annual team offsite
• Relocation assistance

Compensation Range: $80K - $110K