Operations Analyst

Meow; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Meow is seeking an Ops Associate in New York to support customers with a smooth experience across various communication channels. You will handle customer support, troubleshoot issues, and collaborate with internal teams to enhance operational efficiency. Ideal candidates have 1+ years of experience in customer support or operations, possess strong written communication skills, and can perform well in fast-paced environments. A commitment to detail and problem-solving is essential for success in this role.

Qualifications

• 1+ years of experience in customer support or operations in fast‑paced environments.
• Strong written communication skills focusing on clarity and customer empathy.
• Ability to multitask and prioritize effectively under time‑sensitive conditions.

Responsibilities

• Serve as the front line for customer support across multiple channels.
• Troubleshoot and resolve customer issues, escalating complex cases.
• Maintain clear documentation of issues and workflows to improve efficiency.

Skills

Customer support experience

Strong written communication skills

Ability to multitask

Detail-oriented

Problem-solving mindset

Job description

About

At Meow, we provide startups with business accounts, corporate cards, and the clean financial reporting they need to operate and raise capital. Our customers are complex and global, from crypto protocols to multi-entity international businesses. We combine financial infrastructure with hands‑on support so founders can operate efficiently and scale with confidence.

We’re looking for an Ops Associate who moves fast, executes with urgency, and thrives in a high‑ownership environment. You’ll play a key role in supporting and ensuring a smooth experience for our customers.

What you'll do

• Serve as the front line for customer support across Slack, email, and chat, maintaining fast, high‑quality responses.
• Troubleshoot and resolve customer issues, escalating complex cases when needed.
• Support internal operations, including backend investigations and process execution.
• Partner with sales and customer‑facing teams to enable smooth handoffs and customer experience.
• Maintain clear documentation of issues, workflows, and resolutions to improve team efficiency.
• Contribute to improving support processes, tooling, and response quality over time.

Requirements

• 1+ years of experience in customer support, operations, or similar roles in fast‑paced environments.
• Strong written communication skills with a focus on clarity, speed, and customer empathy.
• Ability to multitask and prioritize effectively under time‑sensitive conditions.
• Detail‑oriented with a problem‑solving mindset and willingness to dig into backend issues.
• Comfortable working cross‑functionally with ops, sales, and product teams.

Compensation

This is a high‑autonomy role where you’ll work as part of a small team, partner with different teams and support our customers with multiple inquiries. Total compensation may vary depending on the position offered and location.