Operations Analyst

KellyMitchell Group; Indianapolis (IN); On-site; USD 36,217 - 51,742; Full time

Benefits offered by this job

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

A client-focused consulting firm is seeking an Operations Analyst to join their team in Indianapolis, Indiana. The role involves supporting knowledge management, quality assurance, and project coordination. Ideal candidates will have at least 3 years of experience in knowledge management or legal operations, with strong attention to detail and the ability to handle multiple tasks independently. Competitive hourly pay between $26.29 and $37.56 is offered.

Qualifications

• 3+ years experience in knowledge management/operations, legal operations, or similar field.
• Strong project coordination and administrative skills.
• Excellent attention to detail and ability to manage multiple priorities.

Responsibilities

• Support knowledge updates and publishing across Confluence.
• Assist with knowledge content governance and quality assurance processes.
• Help maintain AI-ready knowledge formats and structures.

Skills

Knowledge Management

Project Coordination

Attention to Detail

Legal Operations

Content Management Systems

Job description

Job Summary

Our client is seeking an Operations Analyst to join their team! This position is located in Indianapolis, Indiana.

Base pay range: $26.29/hr - $37.56/hr

Duties

• Support knowledge updates and publishing across Confluence and multiple orgs
• Assist with knowledge content governance and quality assurance processes
• Support CAP Compass content updates and cross-linking initiatives
• Help maintain AI-ready knowledge formats and structures
• Assist with enterprise policy management, updates and publication in Confluence
• Assist with Standard Operating Procedures (SOPs) reviews and updates
• Help manage the queue of knowledge requests with the team and assist with matters ticketing and workflow improvements
• Support management of legal knowledge subscriptions and Do Not Call list management and updates
• Submit regular status reports on progress

Desired Skills / Experience

• 3+ years experience in knowledge management/operations, legal operations, or similar field
• Strong project coordination and administrative skills
• Experience with content management systems and documentation workflows
• Excellent attention to detail and ability to manage multiple priorities
• Ability to work independently with minimal supervision
• Familiarity with legal or compliance documentation
• Background in policy management
• Knowledge of AI/agent content preparation
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

Approximate pay range: $26.29 - $37.56 per hour. Final compensation may vary based on factors including background, skills, and location. We comply with local wage minimums.