Operations Analyst

jci; Franklin (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

Johnson Controls is seeking an Operations Analyst to support daily warehouse operations within the PDC, collaborating with the 3PL to improve inventory accuracy, process compliance, and issue resolution. You will spend substantial time on the warehouse floor to understand issues at the source and drive improvements.

You will lead root-cause investigations, audits, and disposition activities, coordinating with Procurement, Planning, Operations, and suppliers to maintain inbound, outbound, and

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, Operations Management, or a related field.
• Strong problem-solving and root cause analysis skills.
• Experience or knowledge of warehouse operations, inventory control, receiving, shipping, and quality processes.
• Strong attention to detail with the ability to investigate discrepancies, validate inventory, and follow standard processes.
• Effective communication and organizational skills with the ability to coordinate across Procurement, Planning, Operations, suppliers, and the 3PL provider.
• Ability to work independently and effectively on the warehouse floor in a fast‑paced environment.
• Proficiency with Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook.
• Comfortable working primarily in a warehouse floor environment, including walking frequently, communicating with employees, observing operations, and occasionally lifting up to 25 pounds.

Responsibilities

• Conduct root cause investigations for inbound, inventory, outbound, shipping, and quality-related issues.
• Perform warehouse audits of inbound, inventory, and outbound operations to ensure process compliance and accuracy.
• Investigate inventory discrepancies, receiving errors, shipment shortages, and operational process failures.
• Manage and track Purchase Order (PO) discrepancies and coordinate resolution with Procurement, Planning, Operations, and suppliers.
• Monitor and manage quality notifications in partnership with the 3PL provider and support issue resolution.
• Maintain and monitor hold inventory, including physical inventory and inventory dollar exposure.
• Oversee inventory disposition activities, including scrap, quality hold, and return inventory.
• Manage packaging and operational supply inventories, monitor usage, and coordinate replenishment activities.
• Support critical inbound receipts and customer-priority outbound shipments to ensure timely processing.
• Oversee shipment deletion transactions between the 3PL Warehouse Management System and SAP to maintain inventory and system accuracy.
• Support operational and customer escalations through investigation, containment, and resolution.
• Work closely with warehouse leadership and the 3PL provider to improve execution and maintain operational standards.

Skills

Problem-solving

Root cause analysis

Warehouse operations

Inventory control

Receiving

Shipping

Quality processes

Communication

Organizational skills

Microsoft Office

Excel

PowerPoint

Outlook

Warehouse floor experience

Lifting up to 25 pounds

SAP

WMS

Education

Bachelor’s degree in Supply Chain, Logistics, Business, Operations Management

Tools

SAP

WMS

Job description

Operations Analyst

Johnson Controls helps customers use energy more productively and operate with the precision and resilience needed in critical industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. In this role, you will support daily warehouse operations within the PDC and work closely with the 3PL provider to improve inventory accuracy, process compliance, and issue resolution.

Role Overview

As an Operations Analyst, you will be a hands-on member of the warehouse support team, spending significant time on the floor investigating discrepancies, validating inventory, supporting quality issue resolution, and helping maintain efficient inbound, outbound, and storage operations. The role combines root-cause analysis, transaction accuracy, and cross-functional coordination to keep operations moving smoothly.

Key Responsibilities

• Conduct root cause investigations for inbound, inventory, outbound, shipping, and quality-related issues.
• Perform warehouse audits of inbound, inventory, and outbound operations to ensure process compliance and accuracy.
• Investigate inventory discrepancies, receiving errors, shipment shortages, and operational process failures.
• Manage and track Purchase Order (PO) discrepancies and coordinate resolution with Procurement, Planning, Operations, and suppliers.
• Monitor and manage quality notifications in partnership with the 3PL provider and support issue resolution.
• Maintain and monitor hold inventory, including physical inventory and inventory dollar exposure.
• Oversee inventory disposition activities, including scrap, quality hold, and return inventory.
• Manage packaging and operational supply inventories, monitor usage, and coordinate replenishment activities.
• Support critical inbound receipts and customer-priority outbound shipments to ensure timely processing.
• Oversee shipment deletion transactions between the 3PL Warehouse Management System and SAP to maintain inventory and system accuracy.
• Support operational and customer escalations through investigation, containment, and resolution.
• Work closely with warehouse leadership and the 3PL provider to improve execution and maintain operational standards.

How You Will Do It

• Stay close to the work by spending meaningful time on the warehouse floor, observing processes, validating inventory, and understanding issues at the source.
• Own investigations through to resolution with disciplined root-cause analysis, clear containment actions, and accurate follow-up on inbound, inventory, outbound, shipping, and quality issues.
• Focus on what matters by prioritizing critical receipts, customer-priority shipments, and high-exposure inventory situations that affect service and compliance.
• Improve every day by using audits, discrepancy trends, and operational feedback to identify process gaps, remove obstacles, and strengthen standard work.
• Win as one team by collaborating openly with Procurement, Planning, Operations, suppliers, warehouse leadership, and the 3PL provider to resolve issues quickly and sustainably.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, Operations Management, or a related field.
• Strong problem-solving and root cause analysis skills.
• Experience or knowledge of warehouse operations, inventory control, receiving, shipping, and quality processes.
• Strong attention to detail with the ability to investigate discrepancies, validate inventory, and follow standard processes.
• Effective communication and organizational skills with the ability to coordinate across Procurement, Planning, Operations, suppliers, and the 3PL provider.
• Ability to work independently and effectively on the warehouse floor in a fast‑paced environment.
• Proficiency with Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook.
• Comfortable working primarily in a warehouse floor environment, including walking frequently, communicating with employees, observing operations, and occasionally lifting up to 25 pounds.

Nice to Have

• Experience in warehouse operations, inventory management, logistics, supply chain, or quality issue resolution.
• Working knowledge of SAP and Warehouse Management Systems (WMS).
• Experience managing or resolving PO discrepancies, inventory holds, or inventory disposition activities.
• Familiarity with operational audits, cycle counts, stock reconciliation, or shipment transaction control.

Why Join Us

At Johnson Controls, you will contribute to operations that support customers who depend on precision, reliability, and efficient execution. You will join a global organization backed by advanced technology, lifecycle services, and an industry-leading field organization, with the opportunity to help turn goals into real‑world results and support critical environments that keep society moving forward.

HIRING HOURLY RANGE: $25.20-$37.79 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.