Operations Analyst

Verizon Communications; Basking Ridge (NJ); Hybrid; USD 54,000 - 98,000; Full time

Job summary

Join Verizon as an Analyst in Project Management, where you will support Regulatory Compliance programs by evaluating business requests, conducting testing, and collaborating across teams to enhance compliance features. This position blends remote and in-office work, providing flexibility while engaging in critical decision-making processes that impact both the organization and its customers.

Benefits

Health and wellness benefit options

401(k) savings plan

Up to 15 days of vacation per year

Tuition assistance

Parental leave

Qualifications

• Bachelor’s degree or one year of relevant experience required.
• Exposure to Agile Development framework preferred.

Responsibilities

• Support the Verizon Value Group’s Regulatory Compliance programs.
• Evaluate requests and gather inputs to support decision-making.
• Conduct user acceptance testing and assist in formulating recommendations.

Skills

Analytical skills

Critical thinking

Problem-solving

Communication

Interpersonal skills

Education

Bachelor’s degree

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

When you join Verizon...

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon-owned stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total Wireless is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday).

What you’ll be doing...

Analyst - Prog & Proj Management role supports the Verizon Value Group’s Regulatory Compliance programs.

In this position, you will collaborate with business areas and compliance resources within Value and VCG, as well as the compliance GTS teams. You'll evaluate requests from business owners to determine information sources and needs, identify existing metrics, and gather input from stakeholders. Your role involves gathering inputs to support decision-making related to delivering work that addresses business requests. Additionally, you'll contribute to the delivery of work by providing input on potential reporting, monitoring, and control requirements, and by conducting user acceptance testing.

• Assist in building strong requirements that incorporate all stakeholder concerns and viewpoints.

• Communicate requirements to GTS resources on agile teams and contribute to the strategy and planning for developing and releasing functionality as well as helping to identify any information needed to proceed with design and development work.

• Assist in formulating recommendations related to monitoring and reporting that would reduce risk by increasing visibility to proper functioning of compliance required features or experiences.

• Perform user acceptance testing for functionality releasing to production.

• Participate in production testing of compliance controls and make corresponding updates to compliance reporting on test results.

• Provide input to the communication of project updates, issues, and impacts to leadership.

• Provide input into regulatory, operational, and reputational risks and issues and contribute to recommendations for remediation activities, reporting and monitoring.

• Collaborate with other team members to evaluate operational controls across diverse functional areas and product portfolios.

• Partner with cross-functional teams to provide insights into control issues and design needs with supervision by leadership

• Under the direction of leadership, come up with, understand, and use new ideas to formulate, interpret, and assist in implementation design to ensure a strong control environment.

When we're looking for...

You’ll need to have:

• Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Exposure/knowledge of the Agile Development framework.

Even better if you have:

• Experience in Audit, Risk Management, Information Security, and/or Operational Assurance.

• Experience with Agile Development framework and processes.

• Basic knowledge and some experience with controls standards and regulatory compliance requirements.

• Working knowledge of CCPA, GDPR and other privacy laws

• Some experience interpreting and implementing policies and processes.

• Strong analytical, critical thinking and problem-solving skills with the ability to exercise sound and balanced judgment.

• Some experience in data analysis and summarization skills.

• Exposure to operational compliance, information security, analytics & reporting.

• Some experience in testing or in developing and executing audit/test procedures.

• Strong verbal and written communication skills.

• Effective organizational and interpersonal skills.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $54,500.00 - $98,000.00.