Operations Analyst

Johnson Controls; Aurora (IL); On-site; USD 44,000 - 67,000; Full time

Job summary

Join a leading company as an Operations Analyst where you'll provide technical support for advanced security systems and collaborate with various teams to ensure service reliability. This position offers a competitive salary along with a comprehensive benefits package, including health, dental, and 401(k) starting from day one. Candidates should possess strong problem-solving skills and experience with industry-specific platforms.

Benefits

Medical, dental & vision benefits

401(k) plan

Tuition reimbursement

Paid time off

Career growth opportunities

Qualifications

• Minimum 2 years of experience with Mastermind Business/Monitoring.
• Knowledge of IT systems and security monitoring solutions.
• Strong analytical skills for diagnosing and resolving issues.

Responsibilities

• Provide L1 technical support for Mastermind applications.
• Troubleshoot and escalate issues for system reliability.
• Maintain accurate documentation of support activities.

Skills

Problem-solving

Communication

Technical support

Troubleshooting

Education

U.S. Citizenship

Minimum 2 years of related experience

Tools

Microsoft Office

Job description

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This range is provided by Johnson Controls. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$44,600.00/yr - $66,900.00/yr

Operations Analyst- CMC Support/ICC

Location: Aurora, CO or Kansas City, MO

Shift: 2200-0630 MT

Key Responsibilities

• Provide L1 technical support for Mastermind applications and service platforms, including Fire/Security Monitoring, Managed Access, and Hosted Video, across US, Canada, Australia, and New Zealand.
• Assist with repair and maintenance of devices and circuits that connect customer equipment to Call Monitoring Centers.
• Troubleshoot and escalate issues as needed to ensure service uptime and system reliability.
• Collaborate with vendors, technicians, and internal teams to diagnose and resolve technical problems.
• Maintain accurate documentation of support activities, system incidents, and customer communications.
• Adhere to standard operating procedures and provide a high level of customer service.
  
  

Qualifications

Required:

• U.S. Citizen
• Minimum 2 years of experience with Mastermind Business/Monitoring or similar industry-specific platforms.
• Knowledge of IT systems, troubleshooting methods, and security monitoring solutions.
• Strong problem-solving skills and the ability to prioritize tasks effectively.
• Excellent communication skills with the ability to assist both technical and non-technical stakeholders.
  
  

Preferred

• 3+ years of customer service experience, ideally in a call center or technical support role.
• Proficiency with Microsoft Office and other relevant programs.
• Strong analytical skills for diagnosing and resolving technical issues
  
  

Hiring Compensation Range: $44,600-66,900 USD (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers.

What Else You’ll Get

Supportive team environment and add to that a competitive salary, best in class benefits package starting on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Industrial Machinery Manufacturing

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