Operations Analyst - Remote (with occasional travel as needed)

ZipRecruiter; Cleveland (OH); Remote; USD 55,000 - 75,000; Full time

Job summary

A leading company, Sunrise Communities, seeks an Operations Analyst for their Ohio office to support field operations with data insights and process improvements. This role focuses on title processing, operational analysis, and continuous improvement within a growing portfolio.

Qualifications

• 2–5 years of operational support experience.
• Ability to work efficiently and effectively without supervision.
• Proficiency in time management.

Responsibilities

• Prepare and process title applications and ensure compliance with regulations.
• Conduct market surveys and assist in risk management.
• Collaborate with field leaders for operational best practices.

Skills

Organizational Skills

Problem Solving

Communication

Education

High school diploma or GED

Job description

Job Description

Job Summary

At Sunrise Communities, we are committed to providing high-quality living experiences in our manufactured home communities. As an Operations Analyst, you will play a critical role in supporting our field operations through actionable data insights, performance tracking, and continuous process improvement. This position is ideal for a detail-oriented professional who is passionate about operational excellence and wants to make a tangible impact across a growing portfolio.

Essential Duties and Responsibilities

Title: Processing and Organizing (70%)

• Prepare, review, and process title applications, transfers, and registrations for manufactured homes.
• Ensure titles are properly recorded in accordance with state and local laws.
• Track title status and maintain an organized title inventory for each community.
• Work with DMVs and other state/local agencies to resolve title discrepancies or delays.
• Coordinate title paperwork during home sales, purchases, and resales (both owned and company-owned homes).
• Ensure compliance with titling regulations across multiple states.
• Maintain accurate electronic and physical records of all title transactions.
• Respond to internal and external audits or document requests as needed.
• Communicate with lenders, title agencies, and third-party vendors regarding title-related matters.
• Provide exceptional customer service by guiding clients through the titling process.
• Support onboarding of new vendors or process improvements, where applicable.

Operational Analysis & Reporting (20%)

• Conduct market surveys to ensure market rates are competitive.
• Assist in setting up Trainual for all new processes, policies, and procedures.
• Handle and assist in risk management aspects: track community incidents, employee incidents, and file necessary paperwork.
• Assist in creating, distributing, and scheduling company meetings or events.
• Assist in ordering supplies, materials, and other operating items.
• Assist in the creation and documentation of annual budgets, capex, and weekly/monthly/quarterly reports as needed.

Process Improvement (10%)

• Collaborate with field leaders to identify and implement operational best practices.
• Document and streamline processes related to leasing, maintenance, services, and training.
• Contribute to operational SOPs and training documentation.

Qualifications

• Education: High school diploma or GED.
• Experience: 2–5 years of operational support experience.
• Experience supporting a director, multiple managers, and a team.
• Demonstrated ability to work efficiently and effectively without direct supervision.
• Strong organizational and problem-solving skills with high attention to detail.
• Experience managing calendars, correspondence, travel/expenses, and meetings.
• Ability to exercise sound judgment and professional behavior.
• Proficiency in time management and prioritizing operational needs.

Physical Demands: Ability to spend long hours sitting and using office equipment like computers.

Skills: Team player with excellent verbal and written communication skills. Self-motivated, organized, and a problem solver.

Additional Requirements: Ability to pass a criminal background check.

EEO Statement

Sunrise Communities is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or veteran status.

Company Description

Sunrise Communities owns and operates manufactured home communities across the U.S., providing safe, affordable housing to families and individuals. We’re a fast-growing company focused on operational excellence, community impact, and long-term stability. Our team is mission-driven, collaborative, and committed to building strong and thriving communities, one home at a time.