Operations Agent

Sterling; Coppell (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Sterling is seeking an Operations Agent in Dallas, TX to schedule pickups, verify shipments, and coordinate with customs brokers, warehouses, and clients. The role involves handling calls, processing bookings, tracking cargo, and ensuring accurate documentation.

The ideal candidate will have strong data-entry and MS Office skills, the ability to multi-task in a fast-paced environment, and bilingual Spanish/English preferred. Prior transportation experience is a plus.

Qualifications

• HS diploma or GED preferred.
• Experience in transportation industry is a plus.
• Fast-paced, multi-tasking ability required.
• Bilingual Spanish/English preferred.
• Strong MS Office and data-entry skills.

Responsibilities

• Assist answering incoming calls and emails and respond to customer requests.
• Supervise loading of trucks and take bookings from customers.
• Track shipments and communicate progress to clients.
• Schedule pickups and deliveries and update in Trans Soft.
• Ensure compliance with TSA and safety procedures.
• Carry out duties related to shipping, receiving, and transportation.
• Maintain records of cargo dims, weight and damages.
• Collaborate with customs brokers, warehousing staff, and carriers.

Skills

MS Office

10-key by touch

Data entry

Mathematical skills

Import docs

Export docs

Bilingual Spanish/English

Customer service

Attention to detail

Organizational skills

Verbal communication

Education

High school diploma or GED

Tools

Trans Soft

Job description

Department: OperationsReport to: Operations ManagerJob Status (FLSA): Non-ExemptLocation: Dallas, TexasPosition Summary:The purpose of this position is to ship product to customers by scheduling pickups and verifying jobs that are ready to ship. The Operations Agent will work closely with the company’s customs brokers, warehouse staff, shipping companies and clients. As well as assisting with shipping, receiving and transportation.Duties and Responsibilities:Assist answering incoming phone calls, e-mails and respond to customer’s requestsSupervise the loading of trucksTaking bookings from customersTrack shipments and communicate with clients about the shipment’s progressSchedule pick-ups and deliveriesUpdate shipments in Trans SoftReview the Work Day file for outstanding pickupsCultivate a positive and enduring relationship with Customers / Vendors / Co-WorkersMust be able to work in a very fast pace environmentMust be able to multi-taskAccurately receive cargo – record dims and weight of each shipmentInspect cargo for damages and address exceptionsResponsible for staging cargo efficiently in the warehouseOffload and load both inbound and outbound cargoComply with all safety and security procedures and TSA regulationsPerform other duties and projects as assignedKnowledge, Skills, and Abilities:Basic computer knowledge of MS Office applications (Excel, Word, Power Point & Outlook)10-key by touch.Accurate data entry skillsStrong mathematical skillsKnowledge of principles and processes for providing excellent customer service.Detail oriented with strong organizational skills.Knowledge of import and export documentsBilingual – Spanish/English preferred.Strong communication skills, both written and verbalQualifications:High School Diploma or GED preferred.Experience:Prior experience in the transportation industry a plus.Physical Demands and Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.While performing the duties of this position, the employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75(+)- pounds frequently. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. Machinery operation requires the use of safety equipment to include but not limited to; eye safety glasses, hearing protectors, work boots, and hardhats. Loose fitting clothes and jewelry are not permitted. The noise level in the work environment is usually moderate.Note:This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.