Operations Agent

Lynden; Anchorage (AK); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Discretionary bonus program

Healthcare (medical, dental, vision)

PTO 17 days

Holidays 6 + 2 floating

401(k) with match up to 50%

Tuition reimbursement program

Life Insurance

Transit Reimbursement Program

Wellness Program

Job summary

Lynden Logistics seeks two Operations Agents in Anchorage, AK to support domestic freight moves from quote to delivery. You will ensure shipments meet timelines, safety standards, and customer expectations while adhering to TSA and company procedures.

Ideal candidates have freight operations knowledge, strong MS Office skills, and a customer-service oriented approach. This is a safety-sensitive role with regular hours and potential overtime in Alaska.

Qualifications

• High school diploma or equivalent.
• 1 year freight forwarding or 2 years customer service/transportation-related experience.
• Ability to obtain TSA Security Threat Assessment (STA) or TSA-equivalent credential.
• Must pass a pre-employment drug test and background screening.

Responsibilities

• Coordinate domestic shipments from initial customer request through final delivery.
• Obtain rates, secure spot quotes, and select transportation solutions meeting timelines and budget.
• Prepare shipment documentation (bills of lading, labels, etc.).
• Track and trace shipments; provide status updates and address delays.
• Review charges, invoices, and customer billing for accuracy.
• Collaborate with carriers, vendors, customers, warehouses, and internal teams to ensure smooth freight movement.
• Assist with warehouse activities (receiving, scanning, weighing, measuring, loading/unloading).
• Investigate shipment issues and coordinate corrective actions to resolve concerns.
• Maintain audit-ready records and ensure TSA, hazmat procedures, SOPs compliance.

Skills

Customer service

MS Office

Organizational skills

Problem solving

Time management

Communication skills

Freight operations knowledge

Education

High school diploma or equivalent

Tools

TSA Security Threat Assessment

Job description

Lynden Logistics is looking for two Operations Agents to support our Domestic Operations team in Anchorage, AK. As our Operations Agent, you'll support the full life cycle of domestic freight shipments, from quoting and routing through final delivery, helping customers move freight safely, efficiently, and on time. This is a safety sensitive position.

Pay Range

$23–$26 per hour, based on experience

Position Schedule

Monday – Friday, 8:00 AM – 5:00 PM, with occasional overtime and schedule flexibility based on business needs.

What You'll Be Doing

• Coordinate domestic shipments from initial customer request through final delivery.
• Obtain rates, secure spot quotes, and select transportation solutions that meet customer timelines and budget requirements.
• Prepare shipment documentation, including bills of lading, labels, and other supporting documents.
• Track and trace shipments, communicate status updates, and proactively address delays or service disruptions.
• Review shipment charges, carrier invoices, and customer billing information for accuracy.
• Collaborate with carriers, vendors, customers, warehouses, and internal teams to ensure freight moves smoothly through the transportation process.
• Assist with warehouse activities such as receiving, scanning, weighing, measuring, staging, loading, unloading, and releasing freight as business needs require.
• Investigate shipment issues, identify root causes, and coordinate corrective actions to resolve customer concerns.
• Maintain complete, accurate, and audit-ready shipment records while ensuring compliance with TSA requirements, hazardous materials procedures, customer SOPs, and company standards.

Benefits You Can Look Forward To

• Discretionary Bonus Program – Additional bonuses paid out depending on job and company performance.
• Healthcare – Medical, dental and vision plans with employee contributions as low as $5 for you and your family.
• Paid Time Off – 17 days paid time off, PTO days increase with years of service.
• Holidays – 6 paid holidays and 2 floating holidays.
• Retirement Plan – 401(k) with up to 50% of the first 6% contributed matched.
• Tuition Reimbursement Program – Up to 50% of educational expenses reimbursed after 1 year of service.
• Extras – Life Insurance, Health and Wellness Program, Accidental Death & Dismemberment Insurance, Transit Reimbursement Program, Long Term Disability Coverage and Employee Assistance Program at no cost to you!

To Succeed In This Role, You'll Need These Skills

• Strong customer service skills and the ability to build positive working relationships with customers, carriers, and vendors.
• Advanced Microsoft Office skills with the ability to learn and navigate multiple proprietary operational systems.
• Excellent organizational skills and attention to detail.
• Strong problem-solving abilities and the confidence to take ownership of issues through resolution.
• Ability to manage multiple priorities and meet time-sensitive deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Knowledge of freight documentation, shipment routing, and transportation operations.

And These Qualifications

• High school diploma or equivalent.
• Minimum of 1 years of freight forwarding or transportation operations experience, or 2 years of customer service or transportation-related experience.
• Ability to obtain and maintain a TSA Security Threat Assessment (STA) or TSA-recognized equivalent credential.
• Must pass a pre-employment drug test and background screening.

Extra Credit If You Have

• Air freight forwarding experience.
• Experience handling expedited, hot‑shot, or time‑critical shipments.
• Familiarity with Alaska, Lower 48, or Hawaii freight operations.

We personally review all candidates and promise to respond to all applications within 5 business days of applying.