Operations Advisor - The Great Greek Mediterranean Grill

United Franchise Group; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

The Great Greek Mediterranean Grill is a fast-growing fast-casual restaurant concept delivering bold Mediterranean flavors through made-to-order dishes and a modern dining experience. The Operations Advisor will support franchisees with startup training and ongoing operations, ensuring brand standards and profitability across the region.

Travel to franchise locations is frequent as part of launching new stores and maintaining performance, with a focus on training, operational excellence, and

Qualifications

• Experience implementing franchise startup programs.
• Ability to train franchisees and store staff.
• Strong communication with franchisees and internal teams.

Responsibilities

• Implements franchisee store startup program, including operational training and marketing assessments.
• Maintains knowledge of operations and training across stores.
• Contacts franchise owners before and after openings; coordinates pre-opening schedules and daily paperwork.
• Communicates progress with the Operations Manager and other personnel during openings.
• Follows up post-opening and develops action plans to address underperforming stores.
• Visits all stores at least twice yearly to improve standards and compliance.

Skills

Franchise operations

Training & onboarding

P&L analysis

Store performance guidance

Scheduling & planning

Tools

Microsoft Outlook

Job description

The Great Greek Mediterranean Grill is a fast-growing, fast-casual restaurant concept that brings the bold, vibrant flavors of the Mediterranean to today’s diners. Rooted in authentic, family-inspired recipes, the brand is known for its fresh, made-to-order dishes, including savory gyros, grilled souvlaki, crisp salads, and flavorful spreads—all prepared with high-quality ingredients.With a focus on exceptional food, warm hospitality, and a modern dining experience, The Great Greek delivers a unique blend of tradition and innovation. Backed by a proven franchise model and growing national presence, the brand continues to expand as demand for fresh, healthy Mediterranean cuisine rises.

The Operations Advisor provides franchisees with industry training and support in assigned region while driving profitability, as well as being part of new store launches.

• Implements franchisee store startup program, including: operational training and marketing assessments.
• Maintains a high level of knowledge and skill in all areas of operations and training.
• Contacts franchise owner consistently prior to and after opening. Works with Franchisee regarding pre- opening schedule, training, shift control, scheduling, order & daily/nightly paperwork.
• Communicates with the Operations Manager and other necessary personnel throughout the opening process sharing the status of opening-related milestones, potential delays or other opening-related issues.
• Maintains regular follow-up to restaurants post open and visits stores that are not performing well Works with the Operations Manager to develop plan of action to address deficiencies and ensure brand standards are met.
• Visits all stores a minimum of two (2) times per year.
• Increases operational standards through guidance, training, and improving management skills.
• Trains and reinforces franchisees and store employees comply with franchise model and system.
• Instructs franchisee and store employees on safe operation and handling of equipment and products.
• Examines P&L statements to advise franchisees on best practices.
• Consults with franchisee to ascertain and define need or area of opportunity, and determine scope of investigation required to obtain solution.
• Advises Support Department on issues identified through communication with franchisees.
• Follows up with franchisee on behalf of Support Department.
• Compiles brand compliance data and helps franchisees upgrade their image.
• Assists corporate with planning regional meetings.
• Completes, maintains, and processes required paperwork, records and daily reports.
• Maintains daily and weekly schedule in Microsoft Outlook (minimum of two weeks in advance).
• Travels 70-80% in and outside Region.