Operations Administrator - Retail | Pittsburgh, PA

Ethan Allen Interiors Inc.; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) plan (with employer match)

Medical plans

Dental plan

Vision plan

Life and disability insurance

Commuter savings plans

Employee assistance program

Job summary

Ethan Allen Retail, Inc. is seeking an Operations Administrator to oversee daily operations for 2-3 design retail locations. The role involves coordinating communications with Design Center leadership, ensuring accurate transaction recording, and supporting inventory control.

Travel to area locations weekly, train consultants on clean selling practices, and help improve gross margins through data-driven processes and oversight.

Qualifications

• Bachelor’s degree or equivalent work experience in a business environment.
• Some supervisory experience is preferred.
• Good communication skills with the ability to resolve customer problems.
• Able to work independently and manage multiple projects.

Responsibilities

• Oversee daily operation of 2-3 retail design businesses and travel weekly to area locations.
• Coordinate communications and operational procedures with Design Center leadership.
• Audit processes and transactions; ensure accurate recording and deposits.
• Identify and resolve Accounts Receivable issues; monitor invoicing and postings.
• Manage inventory, assets, and cycle counts; support regional leadership reviews.
• Provide training and coaching to staff on selling practices and procedures.

Skills

Supervisory experience

Strong communication

Well organized

Valid driver’s license

Education

Bachelor’s degree in Business Management or related field

High School diploma or equivalent with 3+ years experience

Job description

Operations Administrator – Ethan Allen Retail
Ethan Allen Retail, Inc.

Position Summary

Oversee the functions necessary for daily operation of 2-3 retail design businesses, including record keeping, maintenance, training and customer service. This role requires weekly travel to area locations.

Essential Duties and Responsibilities

• Takes direction from Market Operations Leadership, and partners with Design Leadership to coordinate communications and operational procedures within the Design Center.
• Conduct daily and month-end reviews and audits of processes and transactions to ensure all are accurately recorded, reconciled and properly deposited.
• Check that all monthly batch postings have been completed prior to the month end process.
• Identify, research and resolve Accounts Receivable issues.
• Address and resolve customer inquiries by contacting factories and internal departments
• Monitor custom softgoods and window treatment workroom related transactions, logs, and review open order report as needed.
• Coordinate delivered sales and labor invoices to make sure they are booked in the same fiscal period.
• Responsible for inventory control, including: monitoring inventories at assigned locations, maintaining listing of all fixed assets, assist with cycle counts and review/research variances as needed.
• Provide direction and support to appropriate personnel and evaluate accordingly – including insight to Retail Leadership for annual reviews, coaching, counseling and training.
• Coordinate facility maintenance at assigned locations.
• Manage customer service issues in partnership with the Market and Local Leadership, as well as Regional Customer Service Manager.Contribute ideas and suggestions that will improve our ability to provide exceptional service.
• Train design consultants on clean selling practices to avoid errors and reduce creation of unnecessary inventory.
• Track and take steps to improve gross margin.
• Analyze reports and put corrective measures in place to strengthen the business.
• Some weekend work is required at the discretion of immediate supervisor.
• All other duties, as needed.

Knowledge, Skills, and Abilities

• Bachelor’s degree in Business Management, or related field, with minimum of one (1) year of experience in a business environment including some experience in customer service OR High School diploma/equivalent with a minimum of three (3) years of experience in lieu of a college degree.
• Supervisory experience preferred.
• Good communications skills with the ability to make decisions and resolve customer problems. Must be well-organized, able to work independently, and handle multiple projects simultaneously.
• Must be able to use good judgment independently in responding to unusual demands or situations.
• Must possess a valid driver’s license, except in limited circumstances in which the associate can establish to the Company’s satisfaction that they have available, for use during all business hours, an alternate means of transportation not requiring the operation of a motor vehicle which will enable them to perform the duties of their position.

Compensation

Competitive hourly pay combined with comprehensive benefits package including 401(k) with employer match, medical plans, dental and vision coverage, life and disability insurance, flexible spending accounts, commuter savings plans, and an employee assistance program.

Benefits

Benefits are an important part of the total compensation that is offered, providing peace of mind and financial well-being. In addition to a generous Employee Purchase program and Paid Time Off, Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs.
Some of the benefits offered are:

• 401(k) plan (with Employer contributions)
• multiple Medical Plans with Prescription Drug Coverage
• Health Savings Account (including Employer contributions)
• Dental Plan
• Vision Plan
• Basic Group Term Life & Accidental Death & Dismemberment
• Supplemental Group Term Life & AD&D Insurance
• Dependent Group Term Life Insurance
• Short and Long-Term Disability (Full-Time associates only)
• Business Travel Accident Life Insurance
• Flexible Spending Accounts – Health Care & Dependent Care
• Commuter Saving Plans – Public Transit & Parking
• Voluntary Whole Life Insurance
• Voluntary Critical Care Insurance
• Voluntary Accident Insurance
• Employee Assistance Program

Pay Transparency

The hourly wage for this administrator position ranges from $22 to $25 per hour, commensurate with experience. This role is considered a non-exempt position for purposes of federal wage-hour law, meaning you will be eligible for overtime pay for hours actually worked in excess of 40 in a given workweek.

Ready to Make Your Mark?

Sheani Smith, Market Design Leader

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