Operations Administrator

Ethan Allen Global, Inc.; Lyndhurst (OH); On-site; Confidential; Full time

Benefits offered by this job

401(k) plan

Medical plans

Health Savings Account

Dental Plan

Vision Plan

Job summary

Ethan Allen Design Studio is seeking a personable, detail‑oriented associate to manage order flow, coordinate deliveries, and support the design team in delivering exceptional customer service.

The role requires basic finance and office skills, ability to work with others, and flexibility to work holidays, evenings and weekends; hourly pay ranges from $22 to $25 based on experience.

Qualifications

• High school diploma or equivalent with 2 years business/office experience.
• Strong organizational, verbal, and basic computer skills.
• Team player with flexibility to holidays, evenings and weekends.
• Customer service orientation and cash handling awareness.

Responsibilities

• Manage flow of order status and deliveries between service center and design staff.
• Reconcile cash transactions and process petty cash and bank deposits.
• Review open orders and inventories; communicate with design teams.
• Identify unrecorded delivered sales and prevent recurrence.
• Assist with cycle counts and inventory control.
• Handle customer inquiries and monitor recurring issues.
• Update and monitor service work orders.
• Coordinate with Design Team to provide exceptional service before and after sale.
• Maintain neat, orderly Design Studio projections and assist customers.

Skills

Organizational skills

Verbal communication

Basic computer skills

Education

High school diploma or equivalency

Job description

Specific Responsibilities

• Manage the flow of information regarding status of customer orders and deliveries, follow-up service, etc. between the service center and the design center staff.
• Ensure all cash transactions, including charge cards and bank deposits, are reconciled, properly deposited and accurately recorded in the ledger. Process blind cash balancing and exceptions.
• Review and control open order, inventory reports and workroom logs. Communicate to design teams as needed.
• Identify unrecorded delivered sales and implement procedures to prevent future occurrences.
• Assist with cycle counts/inventory control.
• Handle incoming communication from customers. Research and resolve customer inquiries in accordance with company guidelines. Monitor customer problems and identify recurring issues and trends.
• Update and monitor service work orders.
• Maintain petty cash fund ensuring appropriate approval on all petty cash expenditures.
• Coordinate with the Design Team to provide exceptional service to customers, before and after the sale.
• Work cooperatively in maintaining a neat and orderly Design Studio projection.
• Assist customers, front desk, and design consultants as needed.
• Contribute ideas and suggestions that will improve our ability to provide exceptional customer service.

Education / Experience

High school diploma or equivalency with a minimum of two years business or office experience.

Other Requirements

Strong organizational, verbal and basic computer skills. Ability to work with others in a team setting. Positive attitude and high energy. Must be able to work holidays, evenings and weekends.

Compensation

The hourly rate for this position ranges from $22 to $25, depending on experience.

Benefits

Benefits are an important part of the total compensation that is offered, providing peace of mind and financial well-being. Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs. Some of the benefits offered are 401(k) plan (with Employer contributions), multiple Medical Plans with Prescription Drug Coverage, Health Savings Account (including Employer contributions), Dental Plan, Vision Plan, Basic Group Term Life & Accidental Death & Dismemberment, Supplemental Group Term Life & AD&D Insurance, Dependent Group Term Life Insurance, Short and Long-Term Disability, Business Travel Accident Life Insurance, Flexible Spending Accounts - Health Care & Dependent Care, Commuter Saving Plans - Public Transit & Parking, Voluntary Whole Life Insurance, Voluntary Critical Care Insurance, Voluntary Accident Insurance and Employee Assistance Program. Benefit availability varies based on full-time or part-time employee classification.