Operations Admin: Mail & Document Workflow Specialist

3416US00 Howden US Services LLC; Miami (FL); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Flexible PTO

Parental leave

Life and Disability insurance

Job summary

Howden US Services LLC in Miami, FL seeks an Operations Administrator on-site for end-to-end mail intake, processing, and document management. You will handle receipt, sorting, scanning, validation, and coordinate with broker teams.

The role offers a 3-month contract with an hourly base salary of $20–$25, plus discretionary bonus; benefits include medical, dental, and vision insurance, 401(k), flexible PTO and paid parental leave.

Qualifications

• Strong attention to detail and ability to follow established processes.
• Good problem-solving skills with escalation when needed.
• Organized and able to manage multiple tasks and meet deadlines.
• Clear written and verbal communication.
• Team-oriented with a collaborative approach.

Responsibilities

• Receive, open, and sort incoming mail and documents.
• Scan documents and ensure quality and correct orientation.
• Index and attach documents to appropriate accounts in Applied Epic.
• Coordinate with Account Managers, Brokers, and Client Service teams.
• Route misdirected items and resolve discrepancies.
• Identify opportunities to improve mail handling and workflows.

Skills

Attention to detail

Written communication

Verbal communication

Organized

Team collaboration

Problem solving

Adaptability

Compliance awareness

Confidentiality

Process adherence

Education

Bachelor's degree not specified

Job description

Howden US Services LLC in Miami, FL seeks an Operations Administrator on-site for end-to-end mail intake, processing, and document management. You will handle receipt, sorting, scanning, validation, and coordinate with broker teams.

The role offers a 3-month contract with an hourly base salary of $20–$25, plus discretionary bonus; benefits include medical, dental, and vision insurance, 401(k), flexible PTO and paid parental leave.