Operations Admin

AWP Safety, Inc; Phoenix (AZ); Sur place; USD 29 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical plans

Dental plans

Life insurance

HSA

FSA

401(k)

PTO

Paid holidays

Diversity award

Résumé du poste

AWP Safety, Inc in Phoenix, AZ is seeking an Operations Administrator to support the Billing, Operations and Branch teams. You will handle orders, time entries, and customer inquiries while maintaining accuracy and diplomacy in all communications.

Ideal candidates have 1–3 years of office admin experience, payroll exposure, and strong Microsoft Office skills. The role offers full-time hours with competitive hourly pay and strong benefits in a safety-forward environment.

Qualifications

• 1-3 years' experience office admin
• Payroll and/or accounting experience
• Ability to multitask
• Knowledge of construction, traffic control, or infrastructure industries preferred
• Strong written and verbal communication; bilingual a plus
• Proficient in Microsoft Office suite; Dynamics 365 and Salesforce a plus
• Results-driven, friendly, independent with positive attitude

Responsabilités

• Collaborate with Billing Specialist, Operations Manager and Branch Manager on orders and customer needs
• Assist with time entries and validation of work orders
• Answer incoming calls and route to the right person
• Respond and email company-wide in a timely manner
• Provide customer support via email, phone, or in person
• Inform customers of promotions or sales
• Learn and communicate all AWP products and services
• Comply with safety standards and procedures
• Support sales strategies with team members
• Assist Branch/Operations Manager with other duties as assigned
• Engage in company safety programs

Connaissances

Office administration

Payroll experience

Multitasking

Communication skills

MS Excel

Dynamics 365

Salesforce

Microsoft Teams

Microsoft Office

Outils

Dynamics 365

Salesforce

MS Excel

Teams

Microsoft Office

Description du poste

AWP Safety is North America’s leading traffic control specialist. Our team of 9,000 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and a sense of urgency.

Job Description

Come Grow with Us…Operations Administrator

The Operations Administrator is an essential role on the Operations team. The admin has the freedom to work independently but is a vital part of the team. He/she assists with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete. Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

What you will do:

• Collaborate with and assist the Billing Specialist, Operations Manager and Branch Manager with orders and customer needs
• Assist with Time entries and validation of work orders
• Answer incoming phone calls and transfer to the correct person.
• Respond, compose, and send e-mail correspondence throughout the company in a timely manner
• Provide customer support via email, phone, or in person
• Inform customers of current promotions or special sales
• Engagement in learning and communicating all AWPproducts and services
• Compliance with all company safety standards and procedures
• Creatively work with team members on sales strategies
• Support the Branch Manager & Operations Manager with other duties as assigned
• Engage in company safety programs and support those efforts as needed

Qualifications

What you bring to us:

• 1-3 years' experience office admin
• Previous payroll and or accounting experience
• Ability to multitask
• Knowledge of construction, traffic control, or infrastructure industries preferred, not required
• Strong communication skills, both written and oral, bilingual a plus
• Excellent computer and internet skills necessary, Dynamics 365, MS Excel, Teams and Salesforce a plus.
• Must be results-driven, friendly, tenacious, work independently and have a positive attitude
• High energy and self-motivated
• Team focused and supportive of the company’s direction
• Document management
• Microsoft office

Additional Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The employee must be able to successfully manage the physical demands of this position, which include the following:

• Hours of operation are variable
• Primarily sedentary or working at a desk
• Occasionally lift and move 10 -25 pounds
• The employee frequently is required to stand, walk, or reach with hands and arms
• Computer and standard office equipment such as a printer, copier, scanner, calculator, fax machine, and telephone. Badge machine.

AWP Safety is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity

Full time, pay range from $21/hour to $24/hour based on experience

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.