Operations

FirstService Residential; Town of Florida (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Full comprehensive benefits

401k with company match

Paid holidays and time off

Job summary

FirstService Residential is seeking an Operations Agent to greet and register guests and residents, assist management, and maintain logs and forms. You will operate electronic control systems and respond to emergencies, ensuring safety and compliance with procedures.

The role requires strong customer service, clear communication, and the ability to work flexible shifts, including weekends. CPR/AED is desirable, with opportunities for full benefits and growth within the company.

Qualifications

• Minimum of High School diploma or equivalency required.
• FA CPR AED Certification is desirable.
• Two (2) or three (3) years of experience in a similar position preferred.
• Effective written and verbal communication skills.
• Must possess strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors and operates electronic control systems and emergency response systems.
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Follows safety protocols and assists with maintaining a safe work environment.
• Read and understand FirstService Employee Handbook and Operations Procedures.
• Check in with the Community Association Manager during storms.
• While on duty or on the property, be in full uniform and maintain a neat appearance.

Skills

Customer service

Communication

Interpersonal skills

Multilingual

Information systems

CPR AED

Education

High School diploma or equivalency

Tools

Information systems hardware/software

Job description

Description

Job Overview:

Operations Agents ensures high level of service is being offered to residents, guests, contractors, and vendors. Operations Agents are responsible for meeting, greeting, and registering guests and residents, as well as assisting management with various tasks. Operations Agents accurately maintain daily logs, records, and forms and must be able to understand and react to emergency situations and operate electronic control systems. Operations Agents report to the Operations Manager or Community Association Manager

CRITICAL JOB RESPONSIBILITIES:

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors and operates electronic control systems and emergency response systems.
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Follows safety protocols and assists with maintaining a safe work environment.
• Works shifts subject to change based on association needs.
• Read and understand FirstService Employee Handbook and Operations Procedures.

OTHER JOB RELATED RESPONSIBILITIES:

• Check in with the Community Association Manager during the issuance of a Tropical Storm or Hurricane Watch or Warning.
• While on duty or on the property, be in full uniform and maintain a neat appearance (this includes displaying employee I.D. if required).
• Be courteous and respectful to fellow employees, residents, and guests.
• Contact the management office if you are tardy or absent.
• Maintain their assigned areas in a neat and organized manner.
• Safety procedures must be maintained and adhered to. Any safety issues must be brought to the attention of the Community Association Manager immediately.
• Attend mandatory staff meetings.
• Supervise all moves, deliveries and check on the status of unit owner construction, ensuring that everything proceeds smoothly according to the properties Rules and Regulations, reporting any damage to common areas immediately to the Community Association Manager.
• Assist the Receiving Department/front desk as needed with deliveries, moves, and contractors.
• Assist unit owners, residents and guests in a courteous, helpful manner; referring all questions that cannot be handled to the management office for further assistance.
• Retrieve packages from the receiving office after normal receiving hours or if the Receiving Clerk is busy assisting others. Proper procedures regarding the release of packages must be followed.
• Relieve the Receiving Clerk as needed.
• Relieve the Front Desk as needed.
• Monitor the valet area, if applicable, ensuring compliance with the association’s guidelines for vehicular traffic in the garage and on the valet ramp.
• At the beginning and end of each shift, check the Fire Alarm Panel to confirm its normal status Report any troubles in writing to the Community Manager immediately.
• Assist the Community Association Manager and Administrative Assistant as needed.
• Respond to mechanical, medical, or police emergencies and assist as necessary.
• Report to the Community Association Manager any problems as soon as possible, recording all incidents on an Incident Report.
• This position requires being properly relieved before the end of the shift. If the relieving Operations Agent does not report to work on time, the on-duty Operations Agent must stay on duty until relief arrives.
• May be assigned other duties by the Community Association Manager.

Skills and Qualifications:

• Minimum of High School diploma or equivalency required.
• FA CPR AED Certification is desirable.
• Two (2) or three (3) years of experience in a similar position preferred.
• Effective written and verbal communication skills.

• Must possess strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required

Physical Requirements:

• Ability to lift 30 – 50 lbs;
• Work in an upright, standing, or sitting position for long periods of time;
• Handle, grasp, and lift objects and packages;
• Reach with hands and arms;
• Communicate, receive, and exchange ideas and information by means of the spoken and written word;
• Ability to quickly and easily navigate the building/property as required to meet the job functions;
• Complete all required forms;
• Ability to work extended hours and weekends based on building requirements;
• Ability to respond to emergencies and callouts in a timely manner;

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Schedule: Sunday 3pm - 11pm / Monday to Thursday 11pm - 7am

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:

Compensation: $18.00 Hourly

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.