Operational Support Staff (closing)

Rhode Island Office of the Postsecondary Commissioner; Westerly, Northern (RI, KY); Hybrid; USD 25,000 - 33,000; Part time

Job summary

The Rhode Island Office of the Postsecondary Commissioner is seeking a part-time operational support staff member for the Westerly Education Center in Westerly, RI. The role supports front desk operations, performs general clerical tasks, handles calls, and assists guests with information and services. Closing shift is 8:00 p.m.

to 12:00 a.m. The ideal candidate has strong customer service skills, reliable transportation, and the ability to pass a background check.

Qualifications

• High school diploma or equivalent preferred.
• Must pass a successful background screening.
• Professional appearance and reliable transportation.
• Experience in customer service (1 year preferred).

Responsibilities

• Answer main telephone, assist callers, take messages, and direct calls to appropriate staff.
• Perform noncomplex clerical, word processing and office support duties.
• Act as frontline customer service representative for Westerly Education Center.
• Assist guests by providing information and services or directing them to the appropriate source for assistance.
• Familiarity with computers and the internet.
• Support staff coverage for services including room rentals, catering, courses and test proctoring.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Rhode Island Office of the Postsecondary Commissioner has an immediate need for a part-time operational support staff member (closing shift) at its Westerly Education Center, a workforce training and postsecondary education center located in Westerly. The operational support staff member is entrusted to enforce all policies and ensure the safe operation of Westerly Education Center.

Essential Duties and Responsibilities

• Answer main telephone, assist callers, take messages, and direct calls to appropriate program staff
• Perform noncomplex, general clerical, word processing and office support duties
• Act as frontline customer service representative for Westerly Education Center
• Assist guests by providing information and services or directing guests to the appropriate source for assistance
• Familiarity with computers and the internet
• Assist with staff coverage needs to support the delivery of services that include room rentals, catering, credit bearing courses, workforce development training and test proctoring

Shifts: Closing shift (8:00 p.m. – 12:00 a.m.)

Physical/Mental Requirements

• Constantly use manual dexterity, follow directions, and adhere to detail.
• Frequent sitting, standing, speaking, seeing, hearing, and listening.
• Frequently use eye/hand coordination.

Qualifications

• High school diploma or equivalent preferred
• Must pass a successful background screening
• Professional appearance
• Must have a vehicle or reliable transportation

Experience: Customer service: 1 year (Preferred)

This is a part-time, non-standard (exempt) position with a pay rate of $21/hour. The operational support staff report to the director of Westerly Education Center. Interested candidates should submit a resume and cover letter. No phone calls or walk-ins, please. The job will remain posted until a candidate is hired.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

It is the belief and the policy of the State of Rhode Island that the race, color, religion, sex, sexual orientation, national origin, handicap/disability, age (subject to certain limitations established by law) or veteran status of an individual should neither serve as a barrier to his or her equal opportunity for employment nor be the basis of harassment in the workplace. The Rhode Island Council on Postsecondary Education fully endorses this basic policy of nondiscrimination.

As a state employer, Rhode Island Office of the Postsecondary Commissioner (OPC) must follow government recordkeeping and reporting requirements related to civil rights laws. To meet these obligations, we ask applicants to complete a form and volunteer information about their race, ethnicity, sex, veteran status, and disability status.

Providing this information is completely optional. It is kept strictly confidential and is never shared with the hiring committee or used in hiring decisions. Only the human resources staff who prepare OPC’s non‑discrimination plan will have access to this data. Their sole purpose in reviewing it is to ensure that OPC meets state and federal reporting requirements.

We share this to help applicants feel comfortable knowing why the information is requested, how it is used, and who can access it.

Definitions are available in the descriptions to the right.

• Black or African American (not Hispanic or Latino) — A person having origins in any of the black racial groups of Africa.
• Hispanic or Latino — A person of Mexican, Puerto Rican, Cuban, Central or South American, or other Spanish culture or origin, regardless of race.
• American Indian/Alaskan Native (not Hispanic or Latino) — A person having origins in any of the original peoples of North America and South America (including Central America), and who maintains tribal affiliation or community attachment.
• Asian (not Hispanic or Latino) — A person having origins in any of the original peoples of the Far East, Southeast Asian, or the Indian subcontinent including for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
• White (not Hispanic or Latino) —A person having origins in any of the original peoples of Europe, North Africa, or the Middle East.
• Native Hawaiian or Other Pacific Islander (not Hispanic or Latino) — A person having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
• Two or More Races —A person who primarily identifies with two or more of the above race/ethnicity categories.