Operational Support Specialist

Blue Ridge Health; Sylva (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Life insurance

Short and long-term disability

403(b) retirement with company match

9 paid holidays

PTO and Personal Day

Job summary

Blue Ridge Health is seeking an Operational Support Specialist to join our administrative team in Sylva, NC. The role focuses on providing comprehensive administrative support to BRH programs, ensuring efficiency, accuracy, and compliance across services.

The ideal candidate will have a high school diploma, 2+ years in behavioral health, and strong computer skills including EMR experience and MS Office. The position emphasizes timely reporting and collaboration with leaders.

Qualifications

• High school diploma or equivalent required.
• Two years' experience in behavioral health setting preferred.
• Excellent computer skills; EMR experience required.
• Proficient in MS Word, PowerPoint and Excel; data tracking and analysis abilities.
• Strong time management, communication, and problem-solving skills.

Responsibilities

• Provide administrative support to BRH programs to ensure efficiency and compliance.
• Participate in internal auditing activities.
• Support quality assurance activities and monitor policy changes.
• Compile monthly reports on engagement, access, utilization, documentation timeliness, and chart audits.
• Distribute policy changes to leadership and assist audit processes.
• Provide general administrative support across departments.

Skills

Excel

PowerPoint

MS Word

Data tracking

Communication

Tools

Electronic Medical Records (EMR)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operational Support Specialist

Administration Full Time Clerical Sylva, NC, US

Blue Ridge Health is currently seeking an Operational Support Specialist to be part of our administrative team.

What We Offer You:

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)

What You'll Do:

The Operational Support Specialist is responsible for providing administrative support to all BRH programs to ensure the highest degree of efficiency and compliance across all services. Responsibilities included:

• Participation in internal auditing activities
• Participation in implementation and monitoring of quality assurance activities
• Coordinate with leaders to gather data for monthly reports including but not exclusive to engagement, access, utilization, documentation timeliness, service delivery, and chart audits.
• Compile and submit timely reports, in accordance with contractual requirements
• Monitor and distribute policy and process changes to leadership, as issued by DHHS, DMA, PHP standard plans, and BH/IDD Tailored plans.
• Participate in activities associated with audit processes.
• Providing administrative support for all programs and departments as needed.

What We're Looking For:

• High school diploma or equivalent required.
• Two years' experience working in behavioral health setting preferred.
• Excellent working knowledge of computer systems, with Electronic Medical Record experience required.
• Demonstrated computer literacy and use of Microsoft Word, PowerPoint and Excel; and ability in data tracking, management, analysis and feedback of results.
• Exceptional time management, communication, and problem-solving skills required.

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.