Operational Support Specialist

Blue Ridge Community Health Services, Inc.; Sylva (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Disability coverage

403(b) with company matching

9 holidays per year

PTO & Personal Day accrual

Job summary

Blue Ridge Health is seeking an Operational Support Specialist to join our administrative team in Sylva, NC. You will provide administrative support across BRH programs to ensure efficiency and compliance, participate in audits, and help prepare monthly reports and policy updates.

The role requires a high school diploma, EMR experience, and strong MS Word/Excel skills, with excellent time management, communication, and problem-solving abilities. This is a full-time on-site position.

Qualifications

• High school diploma required.
• Two years' experience in behavioral health setting preferred.
• EMR experience required.
• Strong MS Word, PowerPoint and Excel skills; data tracking and analysis abilities.
• Excellent time management, communication and problem-solving skills required.

Responsibilities

• Provide administrative support to all BRH programs to ensure efficiency and compliance across services.
• Participate in internal auditing activities.
• Participate in implementation and monitoring of quality assurance activities.
• Gather data for monthly reports (engagement, access, utilization, documentation timeliness, service delivery, chart audits).
• Compile and submit timely reports per contractual requirements.
• Monitor and distribute policy/process changes to leadership per DHHS, DMA, PHP standard plans, BH/IDD Tailored plans.
• Assist with audit processes.

Skills

Time management

Communication

Problem-solving

Data tracking & analysis

Education

High school diploma or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Electronic Medical Record (EMR)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operational Support Specialist

Administration Full Time Clerical Sylva, NC, US

3 days ago Requisition ID: 1863

Blue Ridge Health is currently seeking an Operational Support Specialist to be part of our administrative team.

What We Offer You:

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)

What You'll Do:

The Operational Support Specialist is responsible for providing administrative support to all BRH programs to ensure the highest degree of efficiency and compliance across all services. Responsibilities included:

• Participation in internal auditing activities
• Participation in implementation and monitoring of quality assurance activities
• Coordinate with leaders to gather data for monthly reports including but not exclusive to engagement, access, utilization, documentation timeliness, service delivery, and chart audits.
• Compile and submit timely reports, in accordance with contractual requirements
• Monitor and distribute policy and process changes to leadership, as issued by DHHS, DMA, PHP standard plans, and BH/IDD Tailored plans.
• Participate in activities associated with audit processes.
• Providing administrative support for all programs and departments as needed.

What We're Looking For:

• High school diploma or equivalent required.
• Two years' experience working in behavioral health setting preferred.
• Excellent working knowledge of computer systems, with Electronic Medical Record experience required.
• Demonstrated computer literacy and use of Microsoft Word, PowerPoint and Excel; and ability in data tracking, management, analysis and feedback of results.
• Exceptional time management, communication, and problem-solving skills required.

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.