Operational Specialist

Fidelity Investments Inc.; Durham (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

Fidelity TalentSource is seeking an Operations Specialist contractor in Durham, NC to handle the timely processing of Fidelity Charitable transactions. You will work in a fast-paced team environment, ensuring accuracy and risk mitigation while supporting donor relations and service delivery.

The role requires strong attention to detail, excellent communication, and the ability to handle high-value transactions under pressure, with overtime during November and December peak Giving Season.

Qualifications

• 0-2 years Financial Operations preferred.
• Strong and effective verbal and written communication skills.
• Demonstrated attention to detail with good follow-through.
• Demonstrated problem solving skills and ability to follow written procedures.
• Ability to work under pressure and within tight deadlines.
• Demonstrated ability to identify and mitigate potential areas of risk.

Responsibilities

• Process Fidelity Charitable transactions accurately and timely.
• Handle high-value transactions with care and compliance.
• Collaborate with internal partners to fulfill special handling.
• Escalate issues when needed and follow documented procedures.
• Maintain up-to-date procedures and support continuous improvement.

Skills

Financial Operations

Communication

Attention to detail

Problem solving

Time management

Risk awareness

Tools

XTRAC

RepApp

Job description

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for various Operations Specialists in Durham, NC.

Operations Specialist - Contractor

Fidelity Charitable helps donors maximize their generosity through our donor-advised fund. We are the nation’s top maker of grants to nonprofit organizations, distributing $17.8 billion to charities in 2025. We are looking for top notch operations processors to work on contributions, money movement and grants in Westlake, Texas; Salt Lake City, Utah; or Durham. This contractor position supports our busiest time of year, Giving Season.

**The hours are demanding, please expect to work overtime in November and December

The hourly pay rate for these positions is $22 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

The Expertise we’re Looking For:

• 0-2 years Financial Operations preferred
• Strong and effective verbal and written communication skills
• Demonstrated attention to detail, with good follow-through
• Demonstrated problem solving skills and ability to follow written procedures
• Ability to work under pressure and within tight deadlines
• Demonstrated ability to identify and mitigate potential areas of risk
• Working knowledge of Fidelity systems (XTRAC, RepApp), a plus

The Purpose of Your Role

The Operations Specialist is responsible for the timely and accurate processing of transactions for Fidelity Charitable customer accounts. As a member of FC’s inclusive Service Delivery team, the Operations Specialist will be part of our highly motivated, fast paced team, will possess a solid understanding of service operations, and be able to manage priorities well.

The Skills You Bring

• You have a high sense of urgency and understand when to escalated
• Your strong and effective verbal and written communication skills
• Your very best problem-solving skills with excellent follow-through
• Your strong organizational skills, planning, and time management
• You are a team player with the ability to influence without authority
• You are flexible with overtime as requested (especially November and December – Giving Season)

The Value You Deliver

• Collaborating with internal Charitable business partners to fulfill special handling
• Employing good sound judgment in decision making or problem resolution
• Delivering a great customer experience with each interaction to help strengthen donor relationships
• Clearly understanding and articulating the full suite of Fidelity Charitable products and services
• Process high value transactions
• Ensure daily work meets accuracy standards and is completed in a timely manner, with appropriate tracking and escalation of aging items
• Suggest process improvements and system enhancements that will increase efficiency and/or mitigate risk to the organization
• Maintain effective business relationships with Fidelity business partners with whom the position interfaces, including Legal, Risk, and Compliance
• Maintain up-to-date procedures for those functions for which responsible

How Your Work Impacts the Organization

The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all of the charitable organization’s employees and supports all of its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com

Fidelity Investments is an equal opportunity employer

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at [e-mail] if you would like to request an accommodation.