Operational Specialist

The Well; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

401(k) plan

Professional development

Training opportunities

Collaborative team environment

Job summary

The Well is seeking an Operations Specialist for a growing financial services firm in the Charlotte, NC metro area. This on-site role owns client-facing account operations for a new office, with initial training at Belmont and eventual placement at the Ballantyne office.

The ideal candidate has 3–5 years in financial services operations, is comfortable working independently, and a strong communicator who serves as the primary client contact. Series 65/66 and life & health licensing are a plus.

Qualifications

• 3-5 years of experience in financial services operations.
• Experience with custodial platforms such as Schwab or Fidelity.
• Strong communicator and independent worker.
• Series 65/66 licensing and life & health licensing are a plus.

Responsibilities

• Facilitate new client account openings, ensuring documentation is complete and accurate.
• Process in-force service requests, including beneficiary changes, transfers, and account updates.
• Serve as the primary point of contact between advisors and clients once a prospect converts to a client.
• Manage annuity, life, long-term care, and brokerage account processing.
• Maintain client records across the firm's CRM and related systems.
• Ensure all account activity complies with firm policy and industry regulation.
• Operate independently at a satellite office location, escalating appropriately when needed.
• Uphold firm processes consistently, including when an advisor requests an exception.

Skills

3-5 years experience

Strong communication

Independent worker

Client contact ownership

Financial services operations

Series 65/66 licensing

Life & health licensing

Tools

Schwab platform

Fidelity platform

Job description

Operations Specialist – Financial Services Firm

Work Environment: On-site — training in Belmont, with primary placement at our client's Ballantyne office

Role Summary

We're hiring an Operations Specialist on behalf of our client — a growing financial services firm based in the Charlotte, NC metro area. This role plays a critical part in the firm's continued expansion into a new office, taking full ownership of client-facing account operations for that location. The ideal candidate is a seasoned, confident operations professional who thrives working autonomously and isn't afraid to hold firm on process.

Core Responsibilities

• Facilitate new client account openings, ensuring documentation is complete and accurate
• Process in-force service requests, including beneficiary changes, transfers, and account updates
• Serve as the primary point of contact between advisors and clients once a prospect converts to a client
• Manage annuity, life, long-term care, and brokerage account processing
• Maintain client records across the firm's CRM and related systems
• Ensure all account activity complies with firm policy and industry regulation
• Operate independently at a satellite office location, escalating appropriately when needed
• Uphold firm processes consistently, including when an advisor requests an exception

Candidate Profile

• 3-5 years of experience in financial services operations, with direct exposure to custodial platforms (Schwab, Fidelity, or similar)
• Comfortable in a fast-paced environment and able to ramp up on new systems within 60-90 days
• Confident, professional, and capable of working independently with minimal day-to-day oversight
• Strong communicator who is comfortable being the primary client contact
• Series 65/66 and life & health licensing are a plus, not required

Compensation and Benefits

• Base salary of $55,000 to $75,000, depending on experience
• Annual performance-based bonus
• 401(k) plan
• Professional development and training opportunities
• A supportive, collaborative team environment

Work Environment and Culture

This is a full-time, on-site role based in the Charlotte metro area, with initial training at our client's Belmont location before transitioning to their Ballantyne office. Our client values direct communication, accountability, and strong client relationships, and operates in a fast-paced, close-knit environment where every team member's follow-through matters.