Operations Manager

Equitable; Charlotte (NC); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

Equitable's Carolinas Branch in Charlotte, NC is seeking an Operations Manager to partner with branch leadership, advisors, and staff. You will oversee office administration, onboarding, recruiting operations, and events, building efficient processes that support advisers and clients.

The role emphasizes organization, collaboration, and problem solving, with responsibilities ranging from vendor management to coordinating meetings and training, while driving the advisor experience.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2+ years in business operations, office management, or related fields.
• Strong organizational and project management skills.
• Excellent verbal and written communication abilities.
• Ability to handle confidential information with discretion.
• Strong analytical and problem-solving capabilities.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Collaborates effectively across branch leadership, corporate partners and vendors.
• Experience coordinating meetings, trainings, and events.
• Willingness to learn across advisor operations and onboarding.

Responsibilities

• Lead day-to-day operations of the Charlotte branch, including admin functions, facilities, vendor relations, technology resources, and business support.
• Oversee advisor onboarding, licensing, contracting, and training integration with branch/corporate resources.
• Support recruiting operations: candidate tracking, interviews, onboarding workflows, and hiring documentation.
• Provide operational support for advisors and District Managers on licensing, benefits, succession planning, and lifecycle needs.
• Coordinate new business processing and commission support with centers and home office teams.
• Plan and execute branch, regional, and management meetings, conferences, and events, managing logistics and budgets.
• Identify operational improvements with cross-functional teams to enhance the advisor experience.

Skills

Strong organizational skills

Project management

Verbal & written communication

Confidentiality & discretion

Analytical & problem-solving

Microsoft Office proficiency

Cross-functional collaboration

Education

Bachelor's degree or equivalent professional experience

Tools

Outlook

Word

Excel

PowerPoint

Job description

About The Role

At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives, a mission we’ve honed since 1859.

The Carolinas Branch is seeking an Operations Manager to join our Charlotte, NC office. Reporting to the Complex Operations Manager (COM) for the Southeast Complex, this role serves as a key operational partner to branch leadership, advisors, and staff. The Operations Manager will oversee office administration, advisor onboarding, recruiting operations, business processing support, advisor experience initiatives, and branch events. This is an ideal opportunity for a highly organized, collaborative professional who enjoys building processes, supporting advisors, and contributing to the overall success of the branch.

What You’ll Be Doing

• Lead the day-to-day operations of the Charlotte branch office, overseeing administrative functions, facilities, office systems, vendor relationships, technology resources, and business support services.
• Manage the advisor's onboarding experience by coordinating orientation, licensing and contracting requirements, training support, and integration with key branch and corporate resources.
• Support recruiting operations by managing candidate tracking, interview coordination, onboarding workflows, recruiting systems, and hiring documentation to ensure efficient candidate experience.
• Serve as an operational resource for advisors and District Managers, providing support for licensing, contracting, benefits eligibility, succession planning, and other advisor lifecycle needs.
• Coordinate new business processing and commission support, helping advisors navigate submission requirements, monitor pending cases, and resolve operational issues through collaboration with service centers and home office teams.
• Plan and execute branch, regional, and management meetings, conferences, recognition programs, and special events while managing logistics, communications, budgets, and vendor relationships.
• Partner with branch leadership and cross-functional teams to identify operational improvements, streamline processes, and enhance the advisor experience.

The base salary range for this position is $70,000 - $80,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please refer to the link below.

Equitable Pay and Benefits

Equitable Total Rewards Program

What You’ll Bring

• Bachelor's degree or equivalent professional experience preferred.
• 2+ years of experience in business operations, office management, administrative support, financial services, wealth management, insurance, or a related field.
• Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to build relationships across all levels of the organization.
• Demonstrated ability to handle confidential information with professionalism, discretion, and sound judgment.
• Strong analytical, research, and problem-solving skills with the ability to independently identify and resolve operational challenges.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Ability to collaborate effectively across branch leadership, advisors, corporate partners, and external vendors.
• Experience coordinating meetings, training sessions, events, or operational projects preferred.
• Willingness to learn and develop expertise across advisor operations, recruiting support, onboarding, and business processing functions.

Skills

• Branch Operations Management: Ability to manage office operations, facilities, administrative processes, vendor relationships, and business support activities.
• Advisor & Branch Support: Knowledge of advisor operations, onboarding, licensing, contracting, and advisor lifecycle support.
• Recruiting & Onboarding Coordination: Experience supporting recruiting workflows, candidate tracking systems, onboarding processes, and hiring administration.
• Business Processing & Operational Problem Solving: Ability to research issues, coordinate resolutions, and support advisors through operational challenges.
• Project & Event Management: Experience planning meetings, conferences, recognition programs, training sessions, and branch initiatives.
• Communication & Relationship Management: Ability to collaborate effectively with advisors, branch leadership, corporate teams, vendors, and external partners.
• Organization & Execution: Strong attention to detail with the ability to prioritize competing responsibilities while meeting deadlines.

Licensing Requirements

• Expected to obtain FINRA Series 7 registration within 12 months of hire.
• Expected to obtain FINRA Series 24 registration within 18 months of hire.

About Equitable

At Equitable, we’re a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives. We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage our unique talents to become a force for good at Equitable and in their local communities. We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork. We are looking for talented, dedicated, purposeful people who want to make an impact.

Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at [phone] or email us at [e-mail].

Primary Location

UNITED STATES-NC-Charlotte

Schedule

Full-time