Client-Facing Operations Specialist (Financial Services)

The Well; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

401(k) plan

Professional development

Training opportunities

Collaborative team environment

Job summary

The Well is seeking an Operations Specialist for a growing financial services firm in the Charlotte, NC metro area. This on-site role owns client-facing account operations for a new office, with initial training at Belmont and eventual placement at the Ballantyne office.

The ideal candidate has 3–5 years in financial services operations, is comfortable working independently, and a strong communicator who serves as the primary client contact. Series 65/66 and life & health licensing are a plus.

Qualifications

• 3-5 years of experience in financial services operations.
• Experience with custodial platforms such as Schwab or Fidelity.
• Strong communicator and independent worker.
• Series 65/66 licensing and life & health licensing are a plus.

Responsibilities

• Facilitate new client account openings, ensuring documentation is complete and accurate.
• Process in-force service requests, including beneficiary changes, transfers, and account updates.
• Serve as the primary point of contact between advisors and clients once a prospect converts to a client.
• Manage annuity, life, long-term care, and brokerage account processing.
• Maintain client records across the firm's CRM and related systems.
• Ensure all account activity complies with firm policy and industry regulation.
• Operate independently at a satellite office location, escalating appropriately when needed.
• Uphold firm processes consistently, including when an advisor requests an exception.

Skills

3-5 years experience

Strong communication

Independent worker

Client contact ownership

Financial services operations

Series 65/66 licensing

Life & health licensing

Tools

Schwab platform

Fidelity platform

Job description

The Well is seeking an Operations Specialist for a growing financial services firm in the Charlotte, NC metro area. This on-site role owns client-facing account operations for a new office, with initial training at Belmont and eventual placement at the Ballantyne office.

The ideal candidate has 3–5 years in financial services operations, is comfortable working independently, and a strong communicator who serves as the primary client contact. Series 65/66 and life & health licensing are a plus.