Operations Manager

Equitable Advisors; Charlotte (NC); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

Equitable's Charlotte, NC office seeks an Operations Manager to lead branch operations, onboarding, and recruiting workflows. This role partners with branch leadership, advisors, and corporate teams to drive efficient processes and a superior advisor experience.

The role emphasizes coordination of onboarding, licensing, contracting, and events, with a base salary in the range of $70,000 to $80,000 and comprehensive benefits. Bachelor's degree and 2+ years in related fields are preferred.

Qualifications

• Bachelor's degree or equivalent professional experience is preferred.
• 2+ years in business operations, office management, or related field.
• Strong organizational and project mgmt skills with ability to juggle priorities.
• Excellent communication skills across all levels of the organization.
• Ability to handle confidential information discreetly.

Responsibilities

• Lead day-to-day operations of the Charlotte branch, including admin, facilities, and vendor relations.
• Oversee advisor onboarding: licensing, contracting, training support.
• Support recruiting operations: candidate tracking, onboarding workflows, hiring docs.
• Assist advisors and District Managers with licensing, contracting, benefits, and lifecycle needs.
• Coordinate new business processing and commission support with service centers and home office.
• Plan and execute branch events, meetings, and regional activities.

Skills

Branch operations management

Advisor & branch support

Recruiting & onboarding coordination

Business processing & problem solving

Project & event management

Communication & relationship mgmt

Organization & execution

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Office Suite

Job description

Job Description - Operations Manager (260000I1)

Operations Manager ( 260000I1 )

Primary Location

UNITED STATES-NC-Charlotte

Organization

Equitable

Schedule

Full-time

About the Role

At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives, a mission we’ve honed since 1859.

The Carolinas Branch is seeking an Operations Manager to join our Charlotte, NC office. Reporting to the Complex Operations Manager (COM) for the Southeast Complex, this role serves as a key operational partner to branch leadership, advisors, and staff. The Operations Manager will oversee office administration, advisor onboarding, recruiting operations, business processing support, advisor experience initiatives, and branch events. This is an ideal opportunity for a highly organized, collaborative professional who enjoys building processes, supporting advisors, and contributing to the overall success of the branch.

What You'll Be Doing

• Lead the day-to-day operations of the Charlotte branch office, overseeing administrative functions, facilities, office systems, vendor relationships, technology resources, and business support services.
• Manage the advisor’s onboarding experience by coordinating orientation, licensing and contracting requirements, training support, and integration with key branch and corporate resources.
• Support recruiting operations by managing candidate tracking, interview coordination, onboarding workflows, recruiting systems, and hiring documentation to ensure efficient candidate experience.
• Serve as an operational resource for advisors and District Managers, providing support for licensing, contracting, benefits eligibility, succession planning, and other advisor lifecycle needs.
• Coordinate new business processing and commission support, helping advisors navigate submission requirements, monitor pending cases, and resolve operational issues through collaboration with service centers and home office teams.
• Plan and execute branch, regional, and management meetings, conferences, recognition programs, and special events while managing logistics, communications, budgets, and vendor relationships.
• Partner with branch leadership and cross-functional teams to identify operational improvements, streamline processes, and enhance the advisor experience.

The base salary range for this position is $70,000 - $80,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please refer to the link below.

• Bachelor's degree or equivalent professional experience preferred.
• 2+ years of experience in business operations, office management, administrative support, financial services, wealth management, insurance, or a related field.
• Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to build relationships across all levels of the organization.
• Demonstrated ability to handle confidential information with professionalism, discretion, and sound judgment.
• Strong analytical, research, and problem-solving skills with the ability to independently identify and resolve operational challenges.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Ability to collaborate effectively across branch leadership, advisors, corporate partners, and external vendors.
• Experience coordinating meetings, training sessions, events, or operational projects preferred.
• Willingness to learn and develop expertise across advisor operations, recruiting support, onboarding, and business processing functions.

Skills

• Branch Operations Management: Ability to manage office operations, facilities, administrative processes, vendor relationships, and business support activities.
• Advisor & Branch Support: Knowledge of advisor operations, onboarding, licensing, contracting, and advisor lifecycle support.
• Recruiting & Onboarding Coordination: Experience supporting recruiting workflows, candidate tracking systems, onboarding processes, and hiring administration.
• Business Processing & Operational Problem Solving: Ability to research issues, coordinate resolutions, and support advisors through operational challenges.
• Project & Event Management: Experience planning meetings, conferences, recognition programs, training sessions, and branch initiatives.
• Communication & Relationship Management: Ability to collaborate effectively with advisors, branch leadership, corporate teams, vendors, and external partners.
• Organization & Execution: Strong attention to detail with the ability to prioritize competing responsibilities while meeting deadlines.

Licensing Requirements

• Expected to obtain FINRA Series 7 registration within 12 months of hire.
• Expected to obtain FINRA Series 24 registration within 18 months of hire.

About Equitable

At Equitable, we’re a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives. We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.

We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.

Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at [phone] or email us at [e-mail].