Operational Resilience Analyst

City-National-Bank-of-Florida; Coral Gables (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Coverage

401(k) with matching

Generous PTO & holidays

Wellness resources

Job summary

City National Bank of Florida is seeking an Operational Resilience Analyst to support the Bank’s ability to withstand disruptions to critical processes. You will execute business continuity activities, lead BIAs, and coordinate DR tests and crisis readiness.

The role requires collaboration with risk, technology, and business units, and involves maintaining governance artifacts and evidence for audits. You will work to ensure timely recovery, documentation, and reporting, leveraging ServiceNow

Qualifications

• 2–4 years of professional experience in business continuity, operational resilience, crisis management or closely related discipline within financial services or regulated industry.
• Knowledge of continuity and resilience concepts: recovery objectives, critical processes, dependencies, recovery strategies, exercises, crisis readiness, issue remediation.
• Familiar with audit/regulatory examination processes and control evidence requirements.
• Experience with ServiceNow BCM or BCM/GRC platforms.
• Strong written communication, meeting facilitation, time management and analytical skills.

Responsibilities

• Coordinate BCM and operational resilience workstreams through completion with schedules and action tracking.
• Develop and quality-review BIAs, recovery priorities, RTO, RPO, and recovery tiers with owners’ approval.
• Plan and support DR tests, tabletop exercises, and recovery-site activities; prepare after-action reports.
• Maintain crisis-management activation materials, notification templates, and situation reporting tools.
• Support third-party BCDR reviews by collecting evidence and coordinating with risk/relationship owners.
• Prepare management reports and dashboards on plan status, testing, and exceptions.

Skills

Written communication

Meeting facilitation

Time management

Organizational skills

Analytical skills

Ability to organize complex info

Education

Bachelor's Degree in business continuity or related field

Equivalent combination of education/experience

Tools

ServiceNow BCM

BCM/GRC platforms

CMDB/Service mapping

Job description

About Us

Think BIG. Achieve More.

At City National Bank of Florida, we invest in our people and the communities we serve. Join a team where ambitious careers and meaningful relationships thrive together. We’re entrepreneurs at heart—growing fast, making an impact, and shaping the future of banking in Florida. To learn more about City National Bank of Florida visit About Us!

Overview

The Operational Resilience Analyst supports the Bank's ability to prepare for, withstand, respond to, and recover from disruptions affecting critical business processes and services. The role executes assigned business continuity and operational resilience activities, including business impact analyses, continuity planning, recovery strategies, dependency analysis, exercises and disaster recovery test coordination, crisis readiness, ServiceNow BCM data stewardship, third-party continuity support, issue tracking, regulatory evidence, and management reporting. The analyst carries assigned work through completion with limited supervision, serves as backup coverage for routine program activities, and escalates matters requiring leadership approval or risk decisions.

What You'll Do

Program execution and coverage

• Perform assigned BCM and operational resilience workstreams through completion, including schedules, stakeholder follow-up, action tracking, evidence collection, and escalation of overdue or unresolved matters.
• Serve as backup for routine program activities, represent the function in assigned meetings, and maintain accurate status reporting without assuming management approval authority.

Business impact analysis and continuity planning

• Facilitate, document, and quality-review BIAs with business units, including impact over time, criticality, dependencies, recovery priorities, RTO, RPO, MTPOD, and recovery tiers, subject to accountable owner and Program Lead approval.
• Assist process owners in developing and maintaining practical BCPs, recovery strategies, manual workarounds, staffing requirements, alternate workplace arrangements, communication procedures, and return-to-normal steps.
• Identify and document dependencies across business processes, applications, data, personnel, facilities, utilities, telecommunications, and third parties; reconcile inconsistencies and upscale unsupported assumptions or recovery gaps.

Testing, exercises, and recovery validation

• Coordinate business participation in DR tests, tabletop exercises, notification exercises, recovery-site activities, sector exercises, and retesting.
• Develop or support scenarios, scripts, objectives, participant materials, validation criteria, surveys, and after-action reports.
• Compare results against business recovery requirements, document exceptions and lessons learned, and track corrective actions and retesting through closure. Technology teams retain technical recovery ownership.

Crisis and disruption readiness

• Maintain assigned crisis-management and continuity activation materials, escalation contacts, notification templates, call trees, decision logs, and situation-reporting tools.
• Monitor assigned severe-weather and disruption indicators and support business impact assessment, continuity coordination, recovery status reporting, and event documentation during activations or exercises.
• Maintain essential-personnel, alternate-work, recovery-site, communications, transportation, and lodging readiness information where assigned.

Third-party and service resilience

• Support third-party BCDR reviews by collecting and reviewing continuity evidence, recovery commitments, test information, and known dependencies using the Bank’s approved methodology.
• Coordinate with TPRM, relationship owners, business owners, and the Technology Resiliency Engineer when vendor recovery commitments, technical dependencies, or concentration exposures do not align with business requirements.

Systems, evidence, and reporting

• Maintain accurate BIA, BCP, dependency, exercise, event, evidence, and issue records in ServiceNow BCM and other approved systems; perform data-quality checks and support user guidance and functional testing.
• Prepare management reports and dashboards covering plan status, testing, exceptions, action aging, recovery readiness, and data quality.
• Support internal audit, external audit, regulatory examinations, RCSA activities, and self-identified issues by gathering evidence and drafting factual responses for management review.

Governance and continuous improvement

• Assist with maintaining BCM standards, procedures, methodologies, calendars, templates, document registers, training materials, and awareness communications.
• Identify practical improvements to program workflow, data quality, stakeholder guidance, automation, and reporting, while preserving approved governance and decision rights.

Qualifications

• 2-4 years of relevant professional experience in business continuity, operational resilience, crisis management, emergency management, operational risk, technology risk, or a closely related discipline within financial services or another highly regulated industry, including practical exposure to BIAs and continuity plans.
• Working knowledge of continuity and resilience concepts, including recovery objectives, critical processes/services, dependencies, recovery strategies, exercises, crisis readiness, and issue remediation.
• Working knowledge of technology dependencies, CMDB/service mapping, DR, cyber resilience, cloud/shared responsibility, data backup, and third-party recovery.
• Working knowledge of audit and regulatory examination processes and control evidence requirements.
• Working knowledge of ServiceNow BCM and BCM/GRC platforms.
• Strong written communication, meeting facilitation, time management, organizational, and analytical skills.
• Demonstrated ability to organize complex information, facilitate stakeholder discussions, request evidence, identify inconsistencies, document findings, and carry assigned work to completion.
• Ability to use Microsoft 365 and a BCM/GRC platform to complete assigned work.
• Ability to respond to major disruptions and time-sensitive projects, including working extended hours when needed and reporting to authorized Bank recovery sites or other designated locations.

Licenses & Certifications

• ABCP — Associate Business Continuity Professional
• CBCI — Certificate of the Business Continuity Institute
• CBCP — Certified Business Continuity Professional

Education

• Bachelor's Degree in business continuity, emergency management, risk management, business administration, finance, operations, information systems, cybersecurity, or a related field.
• An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.

Benefits & Perks

We offer a competitive benefits package designed to support your success:

• Health Coverage: Medical, dental, and vision plans with employer contributions.
• Retirement Savings: 401(k) with matching.
• Paid Time Off & Holidays:Generous PTO and paid holidays.
• Wellness Support: Access to mental health and financial wellness resources.

Visit our benefits page to learn mor eBenefits!

Join City National Bank of Florida. The possibilities are endless.

Special information to candidates

Equal Opportunity

City National Bank of Florida is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any status protected by federal, state, or Florida law. We comply with the ADA and applicable Florida laws.

Interview Guidelines

To ensure a fair and consistent interview process, applicants are not permitted to use AI-enabled devices during interviews, including AI glasses or similar wearable technology that can record, transmit, or generate real-time information.

Applicants who require a reasonable accommodation to participate in the interview process should contact [e-mail] in advance of the interview to submit an accommodation request. City National Bank of Florida will engage in the interactive process and provide reasonable accommodations in accordance with applicable law.