Operational Product Manager I, Thoracic

Kls-Martin-Group; Jacksonville (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

KLS Martin seeks a Product Specialist/Manager to lead product lines, craft marketing plans, and translate customer insights into market-ready strategies. You will collaborate across sales, education, and regulatory teams to optimize profitability and support launches.

Ideal candidates bring 1–2 years in medical devices or product management, plus experience with Salesforce, SAP, Excel, and PowerPoint. Travel up to 25% is expected.

Qualifications

• Experience in product management or field sales in medical devices.
• Demonstrated ability to learn Salesforce.com, SAP, Excel, Word and PowerPoint.
• Strong communication and relationship-building skills with customers and colleagues.

Responsibilities

• Manage one or more product lines as a business unit and drive profitability.
• Develop marketing plans, education materials, and product education content.
• Support regulatory clearance and product launches.
• Travel to field locations for trade shows, on-site visits, and sales meetings.
• Educate employees on assembly, use, maintenance, and restock of products.

Skills

Product management

Field sales

Medical devices

Salesforce

SAP

Excel

PowerPoint

Outlook

Education

Bachelor's degree or equivalent

Tools

Salesforce.com

SAP

Excel

Word

PowerPoint

Outlook

Concur

Paycom

iOS/iPad & iPhone

Job description

Job SummaryManage one or more product lines as a business unit. Increase the profitability of existing products through excellent customer knowledge, rep/surgeon support, and the creation of business plans, marketing material, and education. Improve products from existing ideas and assist in the development of new ideas based on industry experience and customer knowledge. Help transition and launch new products to the market after regulatory clearance. Utilize a unique blend of business and technical savvy and a high degree of work ethic to accomplish the big-picture vision set by the company leadership. Spend time in the market to understand the customer’s problems and find innovative solutions for the broader market. Provides indirect Leadership and Mentorship to Product Specialists.Essential Functions, Duties, and responsibilitiesOrganize trips to field locations as a product expert to perform job duties and responsibilities at trade shows, customer on-site locations, sales meetings, workshops, cadaver labs, and in surgeryBe an expert on customer needs, what they value, and how they perceive products to market strategically and represent the customer in new product development initiativesCreate marketing strategies to understand, develop, and enhance the relationship between the customer and the product(s)Develop key strategy documents: annual marketing plan, product improvement plans, product launch plans, etc.Apply clinical and technical knowledge to educate and articulate valueIn-service, maintain, restock, and sell all products in the KLS Martin LP portfolioUse professional verbal and written communication skills to build relationships and explain technical product information to customers, salespeople, and employeesPrioritize activities and tasks based on set sales, expense & development goalsAuthor and assist in publishing product education and product marketing mediaAssist in the creation of regulatory filings, IFUs and related documentsEducate employees in the assembly, use, and maintenance/restock of assigned product(s)Deliver and train others to deliver sales presentations in assigned product(s)Present on assigned products or initiatives to upper managementResearch a product’s market potential and develop a sales & price strategyStay current on and cross reference competitive product offering and pricingStay current on the standard of care and new technologies in the marketEnsure the efficiency of products through product design and collaboration with field inventory, warehouse inventory, and shipping key personnelMaintain an in-depth knowledge of published clinical and internal testing & evidence for all marketing claims in the assigned product(s)Manage Product Modification Requests (PMR) or Product Variation Requests (PVR)Know the proper resources to generate and process a Quote, Bill Only, Consignment, and field inventory or customer return RGARetrieve and Interpret Documents, Know the Quality Policy & Safety Program, Report Product Complaints and Adverse Events, Understand and Follow Off-Indication regulationsUnderstand KLS Martin Non-Disclosure Agreements and when to execute themUnderstand government regulations and company policy on customer expense related activitiesSubmit expenses for reimbursement following the company travel policyComplete Hospital Credentialing where necessary to perform essential dutiesPerform other related duties as assigned.Education and Experience Requirements1-2 years of experience as a KLS Product Specialist, Product Manager (external), or similar role in the medical field.4-year college degree or equivalent combination of education and experienceProduct management or field sales experience preferredPrevious experience or demonstrated ability to learn, Salesforce.com, SAP, Excel, Word, PowerPoint, Outlook, Concur, Paycom, iOS iPad & iPhoneTravel 25% or moreKnowledge, Skills, and AbilitiesDevelop and maintain collaborative relationships with all levels within the organizationPlan and organize internal cross-department meetings to accomplish goalsFollow through on issues, make informed decisions that comply with policies and procedures, complete tasks and problem-solveWork with minimal supervision and accomplish high level goals with minimal explicit instructionsSkill RequirementsTyping/computer keyboardUtilize computer software (specified above)Retrieve and compile informationMaintain records/logsVerify data and informationOrganize and prioritize information/tasksOperate office equipmentVerbal communicationWritten communicationResearch, analyze and interpret informationInvestigate, evaluate, recommend actionBasic mathematical concepts (e.g. add, subtract)Physical RequirementsSitting for extended periodsExtended periods viewing computer screenWalkingReadingSpeakingHear/ListenMaintain regular, punctual attendanceWritingHazardsNormal office environmentToxic or caustic chemicalsElectrical currentHousekeeping and/or cleaning agentsAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.KLS Martin is a drug-free employer