Operational Manager of Research Administration

Yale Cancer Center; Orange (CT); Hybrid; USD 82,000 - 132,000; Full time

Job summary

Yale Cancer Center seeks an Operational Manager of Research Administration to oversee day-to-day Office of Research operations, manage grant proposals, and ensure regulatory compliance. This role reports to the Associate Dean for Research and supports the School of Nursing PhD program administration.

Hybrid work model with in-person campus presence, located in New Haven. Strong collaboration across university offices and stakeholders is essential.

Qualifications

• Knowledge of grant and contract pre-award process and applicable regulations.
• Excellent customer service focus and ability to manage multiple priorities in a dynamic academic environment.
• Ability to interpret policies and ensure compliance with sponsor and institutional requirements.

Responsibilities

• Directs day-to-day Office of Research operations and staff.
• Manage grant proposal lifecycle and submission timelines.
• Ensure compliance with sponsor, University, and regulatory requirements.

Skills

Grant administration

Customer service

Communication

Policy interpretation

Team collaboration

Education

Bachelor’s degree

Tools

Microsoft Excel

Job description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

Reporting directly to the Associate Dean for Research, the Operational Manager of Research Administration provides operational oversight for the day-to-day administrative and operational functions of the Yale School of Nursing Office of Research. The Manager provides comprehensive research administration and grants management support to faculty, administrators, staff, and students; coordinates sponsored research administration, Office of Research operations, and operational support for the School's research-based PhD program. The Manager is responsible for ensuring efficient research administration, operational excellence, regulatory compliance, process improvement, and high-quality services that support the School's growing research enterprise.

Key Responsibilities

• Operations Management: Manage the day-to-day operations of the Office of Research; coordinate operational priorities, workflow, and administrative processes; ensure the effective delivery of research administration services; and supervise designated Office of Research staff, as appropriate. Support staff development and foster a collaborative, customer-focused environment committed to accountability, operational excellence, and continuous process improvement.
• Proposal Management: Manage the grant proposal lifecycle from development through submission, ensuring compliance with sponsor and University requirements and adherence to established timelines. Coordinate the administrative review and processing of research agreements in collaboration with the Office of Sponsored Projects and other University offices.
• Regulatory Compliance: Ensure compliance with applicable sponsor, University, and regulatory requirements related to sponsored research administration. Review and approve At-Risk, sub-awards, prior approval, and No-Cost Extension requests, as appropriate.
• Stakeholder Collaboration: Develop and maintain collaborative working relationships with University administrative and compliance offices, including the Office of Sponsored Programs, Office of Conflict of Interest, Human Research Protections Program, and other relevant University partners, to facilitate efficient research administration and regulatory compliance.
• PhD Program Administration: Coordinate and manage the administrative and operational activities of the School's research-based PhD program in collaboration with the Associate Dean for Research and PhD Program leadership. Support program planning, implementation, student and faculty administrative services, program communications, reporting, and continuous process improvement to ensure effective program operations and compliance with School and University policies.
• Data Management and Reporting: Manage the collection, analysis, and reporting of Office of Research data and research administration metrics. Prepare accurate and timely reports to support operational decision-making, process improvement, and institutional reporting. Coordinate research administration reports for the Dean's Office and other University offices, as appropriate. Prepare reports and presentations on behalf of the Office of Research and participate in internal and external research administration meetings and professional activities.
• Research Operations and Process Improvement: Work closely with the Associate Dean for Research to implement operational priorities for the Office of Research, strengthen administrative processes, improve service delivery, and support the continued growth of the School's research enterprise. Identify opportunities for workflow improvement and implement standardized administrative processes that enhance efficiency, consistency, and customer service. Coordinate operational activities among the Office of Research and other University administrative offices to ensure efficient research administration services.
• Customer Service: Provide responsive, high-quality customer service to faculty, administrators, staff, and students. Respond to inquiries in a timely and professional manner, resolve administrative issues collaboratively, and foster a supportive, service-oriented research environment.

This role requires an in-person presence on campus to best support the Yale School of Nursing research enterprise. Occasional flexibility to work remotely will be possible.

Required Skills and Abilities

1. Demonstrate knowledge of grant and contract pre-award process and the federal regulations and guidelines pertaining to grant and contract administration.

2. Ability to apply strong management skills with the ability to provide excellent customer service focus and quality with efficient turnaround times. Excellent communication and interpersonal skills, both written and verbal. Demonstrated ability to manage multiple priorities in a dynamic academic environment while providing operational support for research administration and academic programs, including the PhD program.

3. Demonstrated and proven ability to interpret institutional policies, mandates, and requirements for grant development and submissions, and provide guidance to faculty and staff while ensuring compliance with institutional and sponsor requirements. Ability to work well under deadline pressures and have exceptional attention to detail. Ability to handle a complex portfolio of work in an intensive multi-tasking, entrepreneurial environment.

4. Proven ability to work collaboratively with all levels across schools, departments, and central university offices to improve internal support models related to processing and support for grant contracts preparation.

5. Demonstrated working knowledge of PC-based tools including Microsoft Suite (specifically Excel), data-base administration, and other related software. Experience with electronic proposal systems. Experience with research administration systems and electronic proposal submission platforms is preferred.

Principal Responsibilities

1. Directs, monitors, and assesses needs and directs the application of resources of an administrative University office dealing with one or more major functional areas. 2. Directs and implements solutions to problems that are routine to complex in nature and that affect multiple functional areas of responsibility. 3. Plans and/or participates in planning University activities on a long-term basis to comply with University goals and objectives. 4. Establishes and implements consistent university-wide policies in multiple functional areas of responsibility. 5. Ensures that University office policies and procedures are in compliance with federal, state, and local laws and ordinances. 6. Develops and monitors goals and objectives for managerial and professional staff in compliance with University strategies. 7. Directs a staff of exempt and non-exempt employees. 8. May perform other duties as assigned.

Required Education and Experience

Bachelor’s Degree in related field and six years of experience or an equivalent combination of education and related experience.

Salary Range

$82,000.00 - $131,500.00

Time Type

Full time

Duration Type

Staff

Work Model

Hybrid

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks basedon the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.