Operational Key Account Manager

DSV Air & Sea Inc.; Torrance (CA); On-site; USD 71,000 - 106,500; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

FSAs/HSAs

Disability coverage

401(k) with match

Paid time off

Paid holidays

Job summary

DSV Air & Sea Inc. in Torrance, CA is seeking a Key Account Manager in Operations to manage and grow key accounts within the transportation and logistics sector. You will oversee the operational aspects of client shipments and collaborate with internal teams to deliver exceptional service.

The role requires a Bachelor's degree in business, logistics, or related fields and 5+ years of account management experience in logistics. Strong communication, problem-solving, and organization are essential.

Qualifications

• Bachelor's degree in business, logistics, supply chain management, or related field.
• 5+ years in key account management within logistics and transportation.
• Experience with supply chain, transportation, warehousing, and distribution.

Responsibilities

• Manage and grow key accounts in logistics and transportation.
• Build and maintain strong client relationships.
• Collaborate with internal teams to meet client needs.
• Oversee operations of client shipments (transportation, warehousing, distribution).
• Develop and implement account strategies and plans.
• Analyze account performance and identify improvement opportunities.
• Prepare and present reports to clients and internal teams.

Skills

Communication

Problem solving

Independent work

Time management

Organization

Industry knowledge

MS Office

TMS/CRM familiarity

Education

Bachelor's degree in business/logistics

Master's degree in business/logistics

Tools

Microsoft Office Suite

TMS

CRM software

Job description

Summary

As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts in the transportation and logistics industry. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.

Duties and Responsibilities

• Manage and grow key accounts in the transportation and logistics industry
• Build and maintain strong relationships with clients
• Collaborate with internal teams to ensure client satisfaction and meet operational goals
• Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution
• Develop and implement account strategies and plans
• Analyze account performance and identify opportunities for improvement
• Prepare and present reports to clients and internal teams

Educational background / Work experience

• Bachelor's degree in business, logistics, supply chain management, or a related field
• 5+ years of experience in key account management in the transportation and logistics industry
• Experience with supply chain management, transportation, warehousing, and distribution

Skills & Competencies

• Strong communication and interpersonal skills
• Excellent problem‑solving and decision‑making skills
• Ability to work independently and as part of a team
• Strong organizational and time‑management skills
• Knowledge of transportation and logistics industry trends and best practices
• Proficient in Microsoft Office Suite and other relevant software

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• May oversee the work of other account managers or support staff

Preferred Qualifications

• Master's degree in business, logistics, supply chain management, or a related field
• Experience with international logistics and customs regulations
• Experience with sales and business development

Language skills

• Fluent in English (written and spoken)

Computer Literacy

• Proficient in Microsoft Office Suite and other relevant software
• Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time.

For this position, the expected base pay range is $71,000.00 - $106,500.00 annually. Actual compensation will be determined based on job‑related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

Benefits

DSV offers a comprehensive benefits program designed to support the health and well‑being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short‑ and long‑term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work‑life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.