Operational Key Account Manager

DSV - Global Transport and Logistics; Woodbridge Township (NJ); On-site; USD 95,000 - 105,000; Full time

Job summary

DSV – Global Transport and Logistics in Iselin, NJ seeks an Operational Key Account Manager to manage key accounts, coordinate onboarding, and drive operational excellence across DSV’s network and divisions.

You will lead client relationships, negotiate rates, and implement bespoke logistics solutions while ensuring data quality and KPI adherence. Requires 5+ years in KAM within logistics.

Qualifications

• Bachelor’s degree preferred in business, logistics, or related field.
• 5+ years of key account management experience in transportation and logistics.
• Experience with supply chain management, transportation, warehousing and distribution.
• Fluent in English (written and spoken).

Responsibilities

• Act as primary contact for key accounts and build relationships at all levels.
• Lead client onboarding and implementation across internal teams.
• Oversee day-to-day operational activities and coordinate with stakeholders.
• Support contract and rate negotiations and identify upsell opportunities.
• Develop account plans and report on performance with clients.

Skills

Account management

Communication

Negotiation

CRM

Education

Bachelor's degree in business or related field

Master’s degree in business or related field

Tools

CRM software

TMS software

Microsoft Office

Job description

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long‑term, sustainable growth and value for our customers, employees, shareholders and society.

Location: USA - Iselin, Wood Ave

Division: Air & Sea

Time Type: Full Time

Job Title: Operational Key Account Manager

Key Responsibilities

Account Management

• Act as primary contact for key accounts as defined by branch‑ and regional management
• Penetrate customer’s organization to identify and build relationships at all levels
• Work across DSV’s network and divisions to maintain and grow share of wallet
• Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
• Provide clients with market insights to best predict and maneuver market challenges
• Create, maintain and update SOPs
• Lead client onboarding and implementation

Operational Execution

• Oversee day‑to‑day operational activities, identify risks, pain points and service gaps
• Lead any and all collaboration efforts across internal stakeholders involved with the client
• Head up and respond to spot quote requests identify upselling opportunities
• Ensure data quality KPIs are met including timeliness and billing days
• Achieve and maintain acceptable AR rating

Performance Review

• Monitor, analyze and action customer performance according to committed volumes
• Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
• Ensure client reporting requirements are met
• Conduct effective client business reviews on scheduled cadence and own any follow up items

Strategic Focus

• Facilitate/support contract and rate negotiations
• Identify new opportunities and structure deal teams to execute the opportunity to a win
• Develop account plans and action outlined satisfaction, threats and development opportunities
• Create and deploy bespoke logistics solutions according to client needs. Challenge the norm
• Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
• Analyze volume‑ and workflows to optimize productivity and uncover cost savings for client
• Manage rate optimization and yield management
• Travel as necessary

Educational background / Work experience

• Bachelor’s degree in business, logistics, supply chain management, or a related field is preferred
• 5+ years of experience in key account management in the transportation and logistics industry is preferred
• Experience with supply chain management, transportation, warehousing, and distribution

Skills & Competencies

• Strong communication and interpersonal skills
• Excellent problem‑solving and decision‑making skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Knowledge of transportation and logistics industry trends and best practices
• Proficient in Microsoft Office Suite and other relevant software

Preferred Qualifications

• Master’s degree in business, logistics, supply chain management, or a related field
• Experience with international logistics and customs regulations
• Experience with sales and business development

Language Skills

• Fluent in English (written and spoken)

Computer Literacy

• Proficient in Microsoft Office Suite and other relevant software
• Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred

Supervisory Responsibilities (if Any)

May oversee the work of other account managers or support staff

At‑Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

Compensation

For this position, the expected base pay range is $95,000 - $105,000 annually. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.