Operational Key Account Manager

DSV - Global Transport and Logistics; Carolina (PR); On-site; USD 51,000 - 77,000; Full time

Job summary

An established industry player in transport and logistics is seeking a dynamic Operational Key Account Manager to oversee key accounts. In this role, you will manage client relationships, ensure operational excellence, and collaborate with various teams to meet client needs. Your expertise in logistics and supply chain management will be crucial in developing strategies and improving account performance. Join a forward-thinking company that values innovation and teamwork, and make a significant impact on the supply chain landscape. If you are passionate about client success and operational efficiency, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in key account management in transportation and logistics.
• Bachelor's degree in business, logistics, or supply chain management.

Responsibilities

• Manage and grow key accounts in the transportation and logistics industry.
• Collaborate with internal teams to ensure client satisfaction.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Interpersonal Skills

Time Management Skills

Knowledge of Logistics Trends

Education

Bachelor's Degree in Business

Master's Degree in Business

Tools

Microsoft Office Suite

Transportation Management Systems (TMS)

Customer Relationship Management (CRM)

Job description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Read more at www.dsv.com

Location: PRI - Carolina, Lot 3-4C A Street

Division: Air & Sea
Job Posting Title: Operational Key Account Manager
Time Type: Full Time

Summary
As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts in the transportation and logistics industry. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.

Duties and Responsibilities

1. Manage and grow key accounts in the transportation and logistics industry
2. Build and maintain strong relationships with clients
3. Collaborate with internal teams to ensure client satisfaction and meet operational goals
4. Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution
5. Develop and implement account strategies and plans
6. Analyze account performance and identify opportunities for improvement
7. Prepare and present reports to clients and internal teams

Educational background / Work experience

1. Bachelor's degree in business, logistics, supply chain management, or a related field
2. 5+ years of experience in key account management in the transportation and logistics industry
3. Experience with supply chain management, transportation, warehousing, and distribution

Skills & Competencies

1. Strong communication and interpersonal skills
2. Excellent problem-solving and decision-making skills
3. Ability to work independently and as part of a team
4. Strong organizational and time management skills
5. Knowledge of transportation and logistics industry trends and best practices
6. Proficient in Microsoft Office Suite and other relevant software

Supervisory Responsibilities (if any)
May oversee the work of other account managers or support staff

Preferred Qualifications

1. Master's degree in business, logistics, supply chain management, or a related field
2. Experience with international logistics and customs regulations
3. Experience with sales and business development

Language skills
Fluent in English (written and spoken)

Computer Literacy

1. Proficient in Microsoft Office Suite and other relevant software
2. Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $51,000 - $76,500/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.