Key Account Manager

AmpiFire; Washington (District of Columbia); Remote; USD 60,000; Full time

Job summary

A leading company in content marketing is seeking a Key Account Manager to drive customer satisfaction and retention. This role emphasizes relationship management and requires expertise in digital marketing. Candidates will thrive in a remote-first culture that prioritizes long-term growth and flexibility.

Benefits

Remote work flexibility

Strong company culture

Focus on long-term growth

Collaborative team environment

Qualifications

• At least 2 years in Customer Success or Account Management.
• Experience in SaaS or B2B environment preferred.
• C2 English proficiency (proficient/mastery level).

Responsibilities

• Manage key client relationships, driving satisfaction and retention.
• Develop tailored success plans for clients.
• Identify growth opportunities, upselling and cross-selling.
• Review account health metrics and satisfaction scores.

Skills

Client Relationship Management

Customer Satisfaction

Digital Marketing Knowledge

Tools

CRM Tools

Job description

You've already proven yourself in the Customer Success environment with at least 2 years of experience.

You know how to nurture relationships, drive customer satisfaction, and consistently increase retention through effective solution implementation and strategic account management.

Your combination of customer success expertise and understanding of digital marketing is in high demand so you'll always have solid job prospects.

But you want more than solid.

If you've been looking for an opportunity to:

• Join a company that's poised for explosive growth

• Contribute to a meaningful cause (in our case, helping small businesses thrive)

• Not have to worry about the short-term incentives of investors (we don't have any)

• Have location and schedule flexibility

• Join a company with an exceptionally strong culture

... this page could literally change the course of your career. But only if you keep reading.

Who We Are

AmpiFire helps businesses get hyper-targeted traffic by posting content everywhere.

With a few prompts, AmpiFire creates content that's ultra-specific to established businesses. We support all major formats such as social media posts, videos, news articles, blogs, podcasts, and infographics.

The content is then automatically published on hundreds of websites and platforms such as X/Twitter, YouTube, Google News, Apple Podcasts, etc.

For many small and medium businesses, this means they can access impactful, affordable content marketing for the first time ever. They no longer need typical content marketing approaches which are much more labor-intensive.

We've invested a lot of time and effort into creating the best product we can. It's now time to double down on marketing it.

That's why we want you to join AmpiFire as a Key Account Manager.

About the Role

About the Role This role is perfect for an experienced Key Account Manager with at least 2 years of Customer Success experience who is looking to apply their skills in a growth-oriented environment where both client relationship management and content marketing knowledge are highly valued.

Since our start in 2014, AmpiFire (and before that, PressCable) has been aimed at small and medium-sized businesses. Over the last couple of years, we've revamped our ops and product to serve this segment as well as possible. The clients are happy, the churn is way down, and our latest launch beat all of the company records.

As a Key Account Manager, you will be responsible for managing our most valuable client relationships, driving customer satisfaction and retention, and identifying opportunities for account growth and expansion.

Here are a few of your future responsibilities:

• Relationship Management: Proactively nurture and deepen relationships with key clients, becoming their trusted advisor and primary point of contact for all their AmpiFire needs

• Success Planning: Develop and implement tailored success plans for each key account, ensuring clients achieve their goals and maximize their ROI with our platform

• Retention & Expansion: Identify opportunities for account growth, upselling, and cross-selling while maintaining high retention rates among your portfolio of accounts

• Performance Monitoring: Regularly review account health metrics, usage patterns, and satisfaction scores to proactively address potential issues before they impact retention

• Collaboration: Work closely with other departments including sales, product, and marketing to ensure seamless client experiences and advocate for client needs internally

• Assist our small business and agency customers with one time strategy calls to get them set on the right path to success

Your work will have a direct impact on the growth of our business and help more small businesses succeed in their markets.

So what's in it for you? Why would you want to join us?

6 Reasons to Join AmpiFire as aKey Account Manager

1. Advance Your Customer Success Career

This role provides the perfect next step for an experienced Customer Success professional. You'll utilize your existing skills while gaining new expertise in a supportive environment where your continued growth is prioritized, setting you up for long-term success as you advance in your customer success career.

2. Help the "Underdog"

Small businesses are the heart of our society. They're more enjoyable to work for, tend to be more ethical, and make up half of the economy.

Normally, big businesses dominate the marketplace. Their advantage in exposure and reach is just unfair. That's why we decided to throw our hat in the ring, disrupt the status quo, and help the little guy.

3. Long-Term Over Short-Term

We've been bootstrapped since day 1, and we're not seeking outside funding.

For us, smart growth and happy clients will always beat flash-in-the-pan metrics investors often care about.

Our company is built on what we truly believe is the right thing to do in the long term. If that's how you think too, you'll feel at home here.

4. Work Remotely and Set Your Own Schedule

We've been firm believers in remote-first teams since our start. Why sit in traffic or a noisy office when you can work just as effectively from anywhere in the world?

While our team is distributed globally, our clients are primarily based in North America. This role requires working hours that align with the EST/PST time zones to effectively serve our client base and ensure timely communication

5. We're Just the Right Size

At just 60 employees, we're not so big that your contribution gets lost in the shuffle. We all take ownership of our work and things never get stale.

At the same time, we're not so small that we don't have enough momentum. You'll always have plenty of resources at your disposal, and you'll be joining a team with proven success.

6. Strong Company Culture

Our culture is built on transparency, collaboration, and continuous growth. We celebrate wins together and support each other through challenges. You'll be part of a team that values your input and invests in your development.

What We Expect From You

• You have at least 2 years of experience in Customer Success or Account Management, preferably in the SaaS industry or B2B environment

• You have a solid understanding of content marketing concepts and can speak knowledgeably about these topics with clients

• You have a proven track record of maintaining high retention rates and growing existing accounts

• You possess C2 English proficiency (proficient/mastery level) in both written and verbal communication

• You are customer-obsessed with the ability to listen, build strong relationships, and address client concerns proactively

• You have a data-driven approach to account management and can use CRM tools effectively

• You are a self-starter with an entrepreneurial attitude who can work independently while contributing to team goals

• You are available to work core business hours in the EST (US/Canada) timezone

Compensation:

The compensation for this role includes a competitive base salary with an On-Target Earnings (OTE) of $60,000 USD annually, including performance bonuses based on retention and account growth metrics.

This is a fully-remote contract position, you can work from anywhere! However, we are ideally looking for a candidate whose core work hours are during PST & EST time to match our client base.

Our Hiring Process: What to Expect

We've designed our hiring process to be thorough yet efficient, giving both you and our team the opportunity to determine if we're the right fit for each other. We have a couple of stages and the total time commitment is under 5 hours and under 30 days from the time you submit your application until we make an offer for most roles. We may add additional stages, but only if absolutely necessary to make sure we are a good fit for each other.

1. Application stage: Which you can start by completing the form below
2. Assessment stage: 1 Test Gorilla assessment and 1 take home assignment
3. Interview stage: 1st interview with James (Head of Department), 2nd interview with Chris (CEO)
4. Job offer sent to candidate to join the team

We hope you'll join our team!

Due to the high volume of applications we receive, we are only able to provide individual feedback to candidates who progress beyond the initial screening stage.