Operational Key Account Manager

DSV Road GmbH; Carolina (PR); On-site; USD 51,000 - 77,000; Full time

Job summary

Join a dynamic workplace as a Key Account Manager in Operations, where you'll play a crucial role in managing and growing key accounts within the transportation and logistics sector. This position involves building strong relationships with clients, overseeing operational aspects of shipments, and collaborating with internal teams to ensure exceptional service. If you are driven and passionate about logistics and customer satisfaction, this is an exciting opportunity to make a significant impact in a global company that values inclusivity and diversity. Be part of a talented team dedicated to delivering high-quality services and fostering a sustainable future in the industry.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Professional Development Opportunities

Flexible Work Hours

Qualifications

• 5+ years in key account management in logistics.
• Bachelor's degree in business or related field required.

Responsibilities

• Manage and grow key accounts in logistics.
• Collaborate with teams to ensure client satisfaction.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Knowledge of Logistics

Microsoft Office Suite

Time Management

Interpersonal Skills

Education

Bachelor's Degree in Business

Master's Degree in Business (Preferred)

Tools

Transportation Management Systems (TMS)

Customer Relationship Management (CRM)

Job description

Data Processor: New Relic

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Provider: performancemanager.successfactors.eu

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Purpose: Supports the integration of a third-party platform on the website.

Purpose: Collects information about the website and its contents for reporting and security purposes.

Purpose: Supports the website's technical functions.

Name: 319af4c0-e197-4de9-8a9b-fe98c8a2ca04

Provider: 7549cd4666b647f5bb9482fa29eaa80d.svc.dynamics.com

Purpose: Supports the website's technical functions.

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Purpose: Required for the website to perform properly.

Purpose: Collects information about the website and its contents for reporting and security purposes.

Purpose: Collects information about the website and its contents for reporting and security purposes.

Purpose: Supports the website's technical functions.

Purpose: Required for the website to perform properly.

Purpose: Supports the website's technical functions.

Purpose: Supports the website's technical functions.

Purpose: Supports the website's technical functions.

Purpose: Supports the functions of a "Content Management System" to ensure that the website works properly.

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Purpose: Used to embed third-party news media content to the website.

Purpose: Supports the website's technical functions.

Purpose: Supports the integration of a third-party platform on the website.

Purpose: Collects information about the users and their activity on the website, which is used to deliver personalized customer service and content.

Purpose: Collects information about the users and their activity on the website, which is used to deliver personalized customer service and content.

Purpose: Collects information about the users and their activity on the website, which is used to deliver personalized customer service and content.

Purpose: Supports the website's technical functions.

Purpose: Ensures the website and application security.

Purpose: Collects information about the users and their activity on the website, which is used to deliver personalized customer service and content.

Purpose: Ensures the website and application security.

Purpose: Collects information about the users and their activity on the website for analytics and reporting purposes.

Data Processor: LinkedIn

Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Data Processor: Google Marketing Platform

Purpose: Used for online marketing by collecting information about the users and their activity on the website. The information is used to target advertising to the user across different channels and devices.

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Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Purpose: Collects information about the users and their activity on the website through embedded video players with the purpose of delivering targeted advertising.

Data Processor: Google Marketing Platform

Purpose: Used for online marketing by collecting information about the users and their activity on the website. The information is used to target advertising to the user across different channels and devices.

Purpose: Used for online marketing by collecting information about the users and their activity on the website. The information is used to target advertising to the users across the web.

Purpose: Used for online marketing by collecting information about the users and their activity on the website. The information is used to target advertising to the users across the web.

Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Purpose: Collects information about the users and their activity on the website. The Information is used to track and analyze user behavior, to meet the individual user needs and to deliver targeted advertising.

Purpose: Remember your recent searches, your previous interactions with an advertiser's ads, or search results, and your visits to an advertiser's site to show you customized ads on Google.

Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Purpose: Collects information about the users and their activity on the website through embedded video players with the purpose of delivering targeted advertising.

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Provider: .dsv.com

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If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Account Management

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Read more at www.dsv.com

Location: PRI - Carolina, Lot 3-4C A Street

Division:Air & Sea
Job Posting Title: Operational Key Account Manager
Time Type: Full Time

Summary
As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts in the transportation and logistics industry. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.

Duties and Responsibilities
• Manage and grow key accounts in the transportation and logistics industry
• Build and maintain strong relationships with clients
• Collaborate with internal teams to ensure client satisfaction and meet operational goals
• Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution
• Develop and implement account strategies and plans
• Analyze account performance and identify opportunities for improvement
• Prepare and present reports to clients and internal teams

Educational background / Work experience
• Bachelor's degree in business, logistics, supply chain management, or a related field
• 5+ years of experience in key account management in the transportation and logistics industry
• Experience with supply chain management, transportation, warehousing, and distribution

Skills & Competencies
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Knowledge of transportation and logistics industry trends and best practices
• Proficient in Microsoft Office Suite and other relevant software

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)
• May oversee the work of other account managers or support staff

Preferred Qualifications
• Master's degree in business, logistics, supply chain management, or a related field
• Experience with international logistics and customs regulations
• Experience with sales and business development

Language skills
• Fluent in English (written and spoken)

Computer Literacy
• Proficient in Microsoft Office Suite and other relevant software
• Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources [e-mail] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $51,000 - $76,500/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of aprogressiveand versatile organisation, we’ll support you and your need to achieve your potential and forward your career.