Operational Key Account Leader - Driving SLA & Savings

Ascent On-Demand, Inc.; Belleville (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Life Insurance

Health, Dental, Vision Insurance

Paid Time Off

Job summary

Ascent On-Demand, Inc. is seeking an Operational Key Account Manager to own day-to-day service performance for top accounts. You will drive continuous improvement, lead root-cause analyses, and ensure consistent KPI delivery across global operations.

You will design and govern SOPs, onboard new lanes, and present performance insights via Power BI to senior stakeholders, working with Operations, IT, and Finance.

Qualifications

• 6+ years of progressive operational logistics experience.
• Proven SLA/KPI performance with multi-region accounts.
• Experience leading continuous improvement initiatives with measurable savings.
• Root-cause analysis (5 Whys, fishbone) and CAPA.
• Governing SOPs, playbooks, and onboarding docs.

Responsibilities

• Own day-to-day service performance across key accounts.
• Drive continuous improvement roadmap and cost-to-serve gains.
• Lead root-cause analysis and corrective actions with Ops.
• Maintain SOPs and onboarding for new lanes/scopes.
• Deliver KPI dashboards and narratives for reviews.
• Coordinate cross-functional execution with Ops, Control Tower, IT, Finance.

Skills

Power BI

Excel

SLA/KPI management

Root cause analysis

CAPA

SOP governance

Cross-functional collaboration

Communication

Bilingual (English/Spanish)

Education

Bachelor’s degree

MBA/MS in SCM or related (plus)

APICS/CSCP/Lean Six Sigma (Green/Black) or PMP (preferred)

Tools

CargoWise

PEAK Marketplace integrations

TMS

Job description

Ascent On-Demand, Inc. is seeking an Operational Key Account Manager to own day-to-day service performance for top accounts. You will drive continuous improvement, lead root-cause analyses, and ensure consistent KPI delivery across global operations.

You will design and govern SOPs, onboard new lanes, and present performance insights via Power BI to senior stakeholders, working with Operations, IT, and Finance.